Parking Supervisor

About the role

The Parking Supervisor oversees the facilities and operations while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for completing reports related to daily revenue, parking lot capacities, equipment issues, and/or other reports requested by management.
• Assists with completion of facility monthly safety audits.
• Assists with periodic training as needed.
• Assists with assignment of duties to CSRs, maintenance/grounds, LPI clerks.
• Coordinates and communicates with Airport Operations staff as well as other airport agencies as directed by management.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Qualifications

• High school diploma or GED required.
• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Valid driver's license with at least two years' driving experience required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, rain, etc.