Parking Services Trainer- Nights

About the Role

Transportation Services at Texas A&M University is an empowered team of professionals dedicated to providing efficient, dynamic, and innovative fleet, parking, and transit services to the community. We support the teaching, research, and public service mission of Texas A&M University, with a focus on customer service and communication.

Responsibilities

• Training:
  • Train all officers assigned by the Training Specialist in a clear and consistent manner.
  • Complete daily training reports for review with each trainee and provide training recommendations to the Training Specialist.
  • Conduct training in accordance with department policies and procedures.
  • Provide written evaluations and feedback to trainees after each training shift.
  • Make recommendations to the Training Specialist and Management regarding trainees’ progress or need for re-training.
  • Perform re-training as directed.
  • Assist trainees and customers with questions about campus procedures and parking operations.
  • Recommend improvements to the training program, materials, and efficiency.
  • Assist in producing and revising training manuals and materials.
• Enforcement/Traffic Control:
  • Enforce parking regulations by issuing warnings and citations, including checking for overtime or illegal/restricted parking.
  • Apply and remove immobility devices.
  • Set up and move barrels, barricades, and other traffic control equipment.
  • Perform traffic control and direction duties.
  • Maintain records and prepare detailed reports.
  • Provide information to employees, students, and visitors regarding campus parking regulations and directions.
  • Make decisions and apply discretion on enforcement and managerial issues, especially during non-business hours.
  • Use customer relation skills to de-escalate interactions, particularly at night.
  • Handle customer complaints and problems directly, especially during shifts with reduced resources.
• Shift Leader/Dispatch/SCAN:
  • Perform duties as shift leader, including scheduling personnel, conducting pre-shift briefings, and monitoring assigned areas.
  • Handle routine and emergency calls in the dispatch office, disseminate information, and coordinate with other agencies or emergency services.
  • Provide license plate and parking permit information.
  • Direct the actions of other Parking Services Officers as needed.
  • Manage department activities during special events on campus.
  • Assist with uniform and equipment inventory.
  • Maintain parking services offices, work areas, and vehicles in a neat and orderly manner.
  • Identify maintenance requirements for facilities and recommend changes to parking surface painting and signage.
• Training/Security:
  • Perform advanced in-field duties in traffic control, parking enforcement, dispatch, and Special Controlled Access Network.
  • Provide in-field training to junior Parking Services Officers and evaluate assigned personnel.
  • Participate in field training programs to upgrade skills and perform supervisory duties.
  • Provide low-level security while patrolling.
  • Perform advanced supervisory and in-field duties when not assigned a trainee.
  • Offer assistance to university employees, students, and visitors.

Requirements

• Education and Experience:
  • High school graduation or equivalent combination of education and experience.
  • Must be a Parking Services Officer IV in good standing with the department.
  • Must have demonstrated willingness and ability to train.
• Licenses and Certifications:
  • Valid vehicle driver license and good driving record.
• Knowledge, Skills, and Abilities:
  • Computer literacy and excellent communication skills.
  • Ability to handle busy phone, 2-way radio, and office traffic, and perform time-critical tasks reliably.
  • Ability to multi-task and work cooperatively with others.
  • Strong customer relations skills.
  • Ability to work independently and with reduced managerial oversight.
  • Ability to work rotating shifts.
  • Ability to perform supervisory tasks as necessary.
  • Ability to operate and comprehend technical aspects of electronic data terminals, ticket writers, telephone systems, video monitors, computer systems, and parking access/revenue control devices.
  • Ability to use mobility devices such as walking, bicycle, scooter, T3, Segway, GO-4, and/or car/truck with training.

Pay

Starting pay for nights: $25.31/hour.

Benefits

• Health, dental, vision, life, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums.
• 12-15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Health and Wellness: Free exercise programs and release time.
• Professional Development: Access to free LinkedIn Learning training, webinars, and limited financial support for conferences, workshops, and more.
• Employee Tuition Assistance and Educational Release time for completing a degree while employed.