Parking Services Rep

About the Organization

Vanderbilt Health is the region’s largest comprehensive academic health system, comprising eight hospitals and over 180 clinics. We move medicine forward through preeminent programs in patient care, education, and research, fostering a collaborative and supportive community where expertise is valued and uniqueness celebrated.

About the Role

Directs patients and visitors to the correct parking areas, enforces parking rules, and minimizes safety concerns with occasional guidance. Monitors and inventories parking areas to ensure work areas and equipment are safe, properly maintained, and in good operating condition. Transports patients and visitors to their vehicles and/or patient entrances.

Responsibilities

• Interprets and enforces parking policies by providing information and direction.
• Reports any accidents, violations of policy, safety hazards, or unusual occurrences.
• Performs minor maintenance in lots and communicates issues and hazards to the proper contact.
• Provides support for the parking registration process.
• Additional duties may be assigned.

Technical Capabilities

• Critical Thinking (Novice): Objective analysis and evaluation of an issue to form a judgment.
• Customer Service (Novice): A focus on the needs and requirements of customers, anticipating their needs, and remaining sensitive to them while performing services.
• Computer/Electronic Knowledge (Novice): Knowledge of using applications and tasks on computers and other electronic devices as part of regular work responsibilities.
• Customer Conflict Management (Novice): Ability to manage conflict, disharmony, and strife among people and situations while recognizing and addressing sensitivities.
• Safety (Novice): Knowledge of and attentiveness to safety, as well as compliance with safety rules.

Core Accountabilities

• Organizational Impact: Performs clearly defined tasks and methods to achieve standardized solutions that impact own performance with regular guidance.
• Problem Solving/Complexity of Work: Follows a well-established process to solve routine problems where solutions are clearly prescribed.
• Breadth of Knowledge: Has basic job knowledge of systems and procedures common to the role.
• Team Interaction: Individually contributes to the team.

Core Capabilities

Delivering Excellent Services

• Serves Others with Compassion: Invests time to understand the problems and needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

Ensuring High Quality

• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools, or systems and displays willingness to go above and beyond.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

Managing Resources Effectively

• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Makes Data-Driven Decisions: Uses accurate information and good decision-making to consistently achieve results on time and without error.

Fostering Innovation

• Generates New Ideas: Willingly proposes or accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Requirements

• Tennessee Driver’s License
• 1 year of relevant work experience
• High School Diploma or GED

Benefits

This role offers a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth.