Parking Enforcement Officer Texas Children's Hospital Medical Center

Key Responsibilities

• Deliver exceptional customer service experience, especially in difficult situations.
• Remain calm and professional even when dealing with challenging customers.
• Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
• Issue fee notices to vehicles not in compliance with parking policy and procedure.
• Utilize LPR system to enforce time limits within specific posted areas.
• Maintain the appearance of the LPR vehicle at all times to present a professional image.
• Follow up with management on any potential customer service issues.
• Aid merchants with issues related to parking validation system.
• Aid customers with proper use of pay stations and perform minor maintenance as needed.

Skills, Knowledge and Expertise

• Prefer high school diploma or equivalent.
• Experienced with Microsoft Windows PCs and related applications (Word / Excel / Access / Outlook).
• Comfortable with devices running both Android and Apple Operating Systems.
• Excellent verbal and written communication skills.
• Valid Driver's license required.
• Clean Motor Vehicle Report (MVR) required.

Physical Demands and Working Conditions

• Able to walk, stand for up to 10 hours.
• Able to bend, crouch, reach.
• Able to use stairs when required.
• Must be able to lift up to 50lbs.
• Work is performed outdoors for extended periods of time including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather.
• Possibility of protection from weather conditions may be provided, but not necessarily from temperature changes.

Compensation and Benefits

• Pay: $15 an hour.
• Comprehensive Medical, Dental, and Vision Plans.
• Life and Disability Insurance.
• 401K Plan with Generous Employer Match and Immediate Vesting.
• Generous Paid Time Off (PTO).

Company Policies

• The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable.
• You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.
• If the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report.
• A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.