Parking Enforcement Officer

About the role

The Parking Enforcement Patroller plays a crucial role in ensuring compliance with parking regulations across assigned areas. This position involves patrolling, issuing citations, and maintaining a safe and efficient parking environment.

Responsibilities

• Patrol assigned areas using a company vehicle (car or golf cart) to observe parking violations.
• Enforce parking regulations by issuing warnings, citations, or arranging for vehicle towing.
• Identify and address violations such as expired meters, unauthorized parking, improper use of designated spaces, and safety infractions.
• Accurately record and enter citation data including time, date, location, and vehicle details.
• Maintain detailed and accurate enforcement logs.
• Inspect parking meters, gates, and other equipment for malfunctions or damage.
• Report issues such as vandalized signs, faded markings, or safety hazards to management.
• Monitor overall conditions across multiple locations or large facilities.
• Provide professional and respectful assistance to customers regarding parking rules, citations, and general inquiries.
• De-escalate situations when possible and escalate to management when necessary.
• Provide traffic control support as needed.
• Report accidents, incidents, or safety concerns immediately.
• Cover larger or multiple parking areas throughout the shift.

Requirements

• Must be at least 18 years of age.
• Valid Driving License with good driving record.
• Successfully pass a background check, in accordance with company policy and applicable laws.
• Able to work independently across large areas.
• Able to work outdoors in varying weather conditions, including heat, rain, humidity, and sun exposure.
• Able to handle light equipment (citation devices, radios, handheld units).
• Able to maintain alertness and awareness while driving and monitoring surroundings.

Skills, Knowledge and Expertise

• Ability to operate a vehicle safely in parking environments.
• Strong attention to detail and observation skills.
• Excellent customer service and communication skills.
• Strong communication and conflict-resolution skills.