Parking Enforcement Officer

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences—no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout-free experiences anywhere to make everyday living, working, and playing remarkable—giving us back our most valuable asset, time.

Responsibilities

• Monitor designated streets, lots, garages, other public areas, and/or an entire campus to ensure compliance with parking policies.
• Provide customer service by answering questions regarding directions, events, building locations, and parking policies.
• Issue citations and warnings for non-compliance using a computerized handheld device or manual tickets.
• Impound, boot, or relocate vehicles as directed.
• Exercise proper judgment, tact, and diplomacy when working alone and dealing with people.
• Assist maintenance staff with parking equipment and facility upkeep, including:
  • Inspecting and assessing lots for maintenance issues.
  • Painting, cleaning, and repairing parking meters and pay-and-display machines.
  • Installing signs, sign posts, and meter posts.
• Assist in the collection and security of all monies received through parking meters, multi-space machines, pay-on-foot technology, and other parking revenue sources.
• Assist event staff with parking-related activities, including:
  • Setting up for events.
  • Traffic control.
  • Receipt of payment for parking.
  • Lot usage control.
• Assist office staff with permit sales during peak seasons, including:
  • Data entry.
  • Collating mailings.
  • Providing frontline customer service.
• Other related duties as assigned.

Note: Enforcement Officers are not sworn police officers and have no arresting authority.

Requirements

The selected candidate must demonstrate the following competencies:

• Ability to exercise sound independent judgment.
• High level of customer service.
• Knowledge of the geography of the enforcement area.
• Knowledge of hazards and safety precautions.
• Ability to use a handheld computer.
• Ability to operate a motorized vehicle or bicycle.
• Ability to understand and apply parking regulations.
• Ability to interact with others in a courteous and tactful manner.
• Ability to walk for extended periods of time.
• Ability to work in all weather conditions.
• Must be 18 years of age or older at the time of hire.

Schedule

Special shift requirements, if any, will vary depending on location hiring needs. Availability to work 2nd shift, 3rd shift, and/or weekends may be required.

Qualifications

• Valid state-issued driver’s license with a current address and acceptable driving record (required only if driving a company vehicle or on company business).

Physical Demands and Work Environment

• Regularly required to stand, walk, use hands to finger, handle, or feel, talk, and listen.
• Regularly exposed to outside weather conditions, including snowstorms and extreme heat.
• Work in and around potentially dangerous traffic situations; must remain safety-conscious at all times.

Pay

$18.00 per hour

Benefits

Eligible employees will participate in the following benefits plans:

• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Long-term and short-term disability insurance.
• Life insurance and accident insurance.
• 401(k) retirement plan.
• Paid time off.