Parking Enforcement Officer

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences—no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout-free experiences anywhere to make everyday living, working, and playing remarkable—giving us back our most valuable asset, time.

Responsibilities

• Monitor designated streets, lots, garages, other public areas, and/or an entire campus to ensure compliance with parking policies.
• Provide customer service by answering questions regarding directions, events, building locations, and parking policies.
• Issue citations and warnings for non-compliance using a computerized handheld device or manual tickets.
• Impound, boot, or relocate vehicles as directed.
• Exercise proper judgment, tact, and diplomacy when working alone and dealing with the public.
• Assist maintenance staff with parking equipment and facility upkeep, including:
  • Inspecting and assessing lots for maintenance issues.
  • Painting, cleaning, and repairing parking meters and pay-and-display machines.
  • Installing signs, sign posts, and meter posts.
• Assist in the collection and security of all monies received through parking meters, multi-space machines, pay-on-foot technology, and other revenue collection methods.
• Assist event staff with parking-related activities, including:
  • Setting up for events.
  • Traffic control.
  • Receipt of payment for parking.
  • Lot usage control.
• Assist office staff with permit sales during peak seasons, including:
  • Data entry.
  • Collating mailings.
  • Providing frontline customer service.
• Other related duties as assigned.

Note: Enforcement Officers are not sworn police officers and have no arresting authority.

Requirements

• Knowledge of the geography of the area they are enforcing.
• Knowledge of hazards and safety precautions.
• Ability to use a handheld computer.
• Ability to operate a motorized vehicle or bicycle.
• Ability to understand and apply parking regulations.
• Ability to interact with others in a courteous and tactful manner.
• Ability to walk for extended periods of time.
• Ability to work in all weather conditions.
• Must be 18 years of age or older at time of hire.
• Availability to work varied shifts, including 2nd shift, 3rd shift, and/or weekends, depending on location needs.

Qualifications

The ideal candidate will demonstrate the following competencies:

• Sound independent judgment.
• High level of customer service.

Physical Demands and Work Environment

• Regularly required to stand, walk, use hands to finger, handle, or feel, talk, and listen.
• Exposed to outside weather conditions, including snow storms and extreme heat.
• Work in and around potentially dangerous traffic situations; must remain safety-conscious at all times.

License Requirement

A valid state-issued driver’s license with a current address and acceptable driving record is required if the individual is expected to drive a company vehicle or on company business.

Pay

$25.00 per hour

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Long-term and short-term disability insurance.
• Life insurance and accident insurance.
• 401k retirement plan.
• Paid time off.

Location: Charlotte, NC