Parking Enforcement Officer

Pay Rate: $20.00 per hour • Job Type: Part-Time • Location: San Rafael, California

Schedule

• Friday - Sunday, 10:00 AM to 6:30 PM

Responsibilities

• Direct patrons where to park.
• Issue tickets to customers, recording the required information on each ticket.
• Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets, and exception tickets.
• Provide the company’s standards of service with each customer, including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit.
• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.

Requirements

• You are at least 18 years old.
• High School degree preferred but not required.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• Ability to work in a fast-paced environment.
• Ability to maintain a professional and friendly demeanor when working with other employees and customers.
• Ability to provide customer resolution in a professional and friendly manner.
• Available mornings, evenings, or overnight.

Preferred Qualifications

• 1+ years of customer service experience.

Physical Demands and Working Conditions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Required to stand, walk, sit, use hands to fingers, handle tools or controls, reach with hands or arms, talk, and hear.
• Must occasionally lift and/or move objects up to 25 lbs.
• May be subjected to weather conditions prevalent at the time.
• Regularly exposed to fumes and airborne particles.
• The noise level in the work environment can range from minimal to moderate.

Benefits

• Free parking while working at your assigned Propark location(s).