Parking Enforcement Officer

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout-free experiences anywhere to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.

Responsibilities

• Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.
• Provide customer service by answering questions regarding directions, events, building locations, and parking policies.
• Issue citations and warnings for non-compliance using a computerized handheld computer or manual tickets.
• Impound, boot, or relocate vehicles as directed.
• Exercise proper judgment, tact, and diplomacy in dealing with people while working alone.
• Assist maintenance staff with duties related to parking equipment and facility upkeep, including:
  • Inspecting and assessing lots for maintenance issues.
  • Painting, cleaning, and repairing parking meters and pay-and-display machines.
  • Installing signs, sign posts, and meter posts.
• Assist in the collection and security of all monies received through parking meters, multi-space machines, pay-on-foot technology, and other parking revenue sources.
• Assist event staff with parking-related activities, including:
  • Setting up for events.
  • Traffic control.
  • Receipt of payment for parking.
  • Lot usage control.
• Assist office staff with permit sales during peak seasons, including:
  • Data entry.
  • Collating mailings.
  • Providing frontline customer service.
• Other related duties as assigned.

Please note that Enforcement Officers are not sworn police officers and have no arresting authority.

Requirements

• Knowledge of the geography of the area they are enforcing.
• Knowledge of hazards and safety precautions.
• Ability to use a handheld computer.
• Ability to operate a motorized vehicle or bicycle.
• Ability to understand and apply parking regulations.
• Ability to interact with others in a courteous and tactful manner.
• Ability to walk for extended periods of time.
• Ability to work in all weather conditions.
• Must be 18 years of age or older at time of hire.

Qualifications

The personnel selected for parking enforcement officer positions must have certain traits and abilities that enable them to achieve expected levels of performance. Key competencies include exercising sound independent judgment and maintaining a high level of customer service.

Schedule

8:00 AM – 3:30 PM, Monday–Friday.

Special shift requirements, if any, will vary depending on a location's hiring needs. Availability to work 2nd shift, 3rd shift, and/or weekends may be required.

Pay

$18.00 per hour.

License Requirement

A valid state-issued driver’s license, with a current address and acceptable driving record, is required if the individual is expected to drive a company vehicle or drive on company business.

Physical Demands and Work Environment

• Regularly required to stand, walk, use hands to finger, handle, or feel, talk, and listen.
• Regularly exposed to outside weather conditions, including snow storms and extreme heat.
• Work in and around potentially dangerous traffic situations; must be safety conscious at all times.

Location: US-MA-ATTLEBORO