Parking Customer Support Specialist

About the role

The Parking Customer Support Specialist improves customer resolution while supporting remote back-office operations for parking and vehicle-assistance field services, including dispatch, scheduling, billing, records, and customer care. Accuracy and traceable follow-through are prioritized over superficial speed.

Responsibilities

• Coordinate the workflow by documenting commitments and next actions within parking customer support operations.
• Review and escalate complex cases with sufficient context for the next owner.
• Maintain workflow by handling assigned customer or client requests.
• Track workflow by reviewing available case history before responding.
• Own workflow by resolving routine issues within approved authority.

Quality is demonstrated when customer resolutions are accurate enough for others to act on, and unresolved items are documented rather than guessed.

Qualifications

• Use Service Recovery and Customer Experience confidently in parking customer support operations.
• Apply Quality Assurance without losing track of exceptions, owners, or deadlines.
• Document client communication decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in Field Service Back-Office Support, especially when escalation is required instead of assumption.

Employment Overview

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.