Parking Control Officer

Salary range: \$51,048.92 – \$62,808.20 annually (firm range). Step-based salary system with annual increases on hire anniversary, typically starting at Step 1. Bargaining unit: Laborer.

About the role

Reports to the Executive Director of the Parking Authority or their designee. Responsible for enforcing all city parking rules and regulations.

Responsibilities

• Patrol assigned areas (parking lots, city streets) to enforce parking rules and regulations.
• Tag illegally parked vehicles on overtime meters and in restricted areas.
• Chalk tires in unmetered areas and recheck to ticket overtime violators.
• Operate hand-held ticketing devices for enforcement.
• Perform other related duties as assigned by the Executive Director or designee.

Requirements

• High school diploma required.
• Technical proficiency and training in the use of computerized equipment.
• Two years of experience enforcing parking rules and regulations for a municipality, or an equivalent combination of education and experience.
• Valid Massachusetts Driver’s License with a minimum of two years driving experience.

Skills

• Knowledge of city ordinances related to parking enforcement and ability to enforce them impartially.
• Strong communication skills; ability to interact effectively and tactfully with customers, co-workers, and other city employees, even in stressful or adversarial situations.
• Polite, courteous, and professional demeanor.

Physical demands

• Moderate physical effort required; work is performed primarily outdoors in all weather conditions.
• Frequent walking, standing, sitting, speaking, hearing, reaching, stooping, and climbing.
• Ability to use hand tools and operate ticketing equipment.
• Must have sufficient stamina to work in adverse weather conditions.
• Vision requirements include reading documents, operating equipment, and driving.

Work environment

• Work is performed outside in downtown areas, primarily on foot patrol or via Parking Authority vehicle for enforcement outside downtown.
• Regular contact with customers and other city employees.
• Errors may result in monetary loss to the city or service delays.