Parking Concierge Hilton Garage - Knoxville, TN

Towne is an exceptional arrival-through-departure experience company. With best-in-class parking and hospitality solutions and a fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

About the role

The Parking Concierge is responsible for providing a friendly, warm greeting to all self-parking guests. The Parking Concierge assists all arriving and departing self-parking guests with assistance and instruction on use of all equipment, driving directions, site directions, accurate information, and assistance regarding the location while providing exceptional guest service in an attentive, friendly, and efficient manner. Additionally, the Parking Concierge is responsible for accurately collecting and reconciling revenue. The role services multiple self-parking garages or lots within a specific district and requires the use of a personal vehicle to travel to each assigned work location, with a bi-weekly stipend for gas provided.

Responsibilities

• Maintains pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
• Addresses guests using last names when appropriate.
• Maintains accuracy and composure while under pressure.
• Uses proper Towne Park phone etiquette and the salutation of the day to welcome guests.
• Assists guests with directions and all other inquiries.
• Provides guests with information about outlets, meeting rooms, amenities of the facility, and main attractions in the area.
• Assists guests in using all self-parking equipment including instruction, room key use, and payment terminals.
• Identifies and collects revenue for all vehicles.
• Completes accurate cash drop slips and cash drop envelopes.
• Completes the shift report and other shift paperwork with detail and accuracy.
• Reconciles revenue and tickets at the end of every shift.
• Determines guest charges and processes payments via cash, credit, or direct billing.
• Accurately categorizes tickets for audit purposes.
• Collects and reconciles revenue accurately and furnishes payment receipts.
• Follows all standard operating procedures related to cash banks.
• Operates equipment, including registers, gates, and credit card machines.
• Obtains information about daily events and rates to be charged.

Requirements

• High school diploma or general education degree (GED).
• Must be at least 18 years of age and able to pass a criminal background check, motor vehicle record, and drug screen.
• Must have a valid Driver’s license issued from the state in which they work and reside.
• One to three months of related experience and/or training; or equivalent combination of education and experience.
• General knowledge of parking garage policies.
• Ability to read and write standard English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
• Ability to understand 24-hour and military time systems.
• Ability to understand a multiple-tiered rate system.

Pay

The hourly base pay for this position is $16 per hour.

Schedule

This position is part-time on weekends.

Working Conditions & Physical Demands

• Regularly required to talk or hear.
• Frequently required to sit or stand for extended periods and may be required to run, walk, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
• The majority of work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.
• Travel of up to 5% may be required.