Special Events Parking Manager - Knoxville, TN

LAZ Parking is one of the largest and fastest growing parking companies in the country, operating hundreds of thousands of parking spaces. We are a people-first company with a mission to create opportunities for our employees and value for our clients.

About the role

The Special Events Parking Manager oversees the parking operation for events under the direction of the Director of Operations to ensure 24/7 professional event management. This role supports programs and initiatives from our home office and addresses the individual needs of operational teams throughout assigned events.

Responsibilities

• Promote a people-first leadership model by providing resources that allow employees to grow and thrive.
• Create a customer-centric culture that values being approachable, knowledgeable, helpful, and engaging.
• Identify high-potential employees to support the organization’s continued growth.
• Establish a positive, safety-oriented workplace environment and advance a flexible culture of safety.
• Oversee the Event department, aligning processes, resource-planning, and goals with overall business strategy.
• Monitor key performance indicators and make operational adjustments to ensure success.
• Ensure compliance with all requirements within contractual agreements between LAZ Parking and clients.
• Identify targeted areas of improvement and implement data-driven solutions to enhance business operations.
• Assist in developing short- and long-term strategic plans based on event knowledge and data analysis.
• Prepare, track, and manage events and initiatives, including task management, update meetings, and issue escalation.
• Manage staff, including scheduling, assignments, payroll processing, coaching, and development.
• Work with event venues to track events that impact parking.
• Implement and complete projects, programs, and initiatives based on event needs.
• Organize and manage the oversight of event operations.
• Perform additional duties as assigned.

Requirements

• 1+ years in a management role.
• Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
• Parking and event management experience is preferred but not required.
• Ability to be flexible with schedule to meet operational needs, including working outside regularly scheduled hours.
• Willingness to work in various weather conditions (heat, wind, snow, rain, etc.).
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods, as well as bend, stoop, squat, and lift frequently throughout a shift.

Skills

• Ability to seek improvement and foster an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Approachable and able to facilitate coaching conversations with employees and managers.
• Ability to mitigate challenges and lead others with a "Never Ever Give Up" attitude.
• Encourages open expression of ideas and opinions.
• Excellent team-building and interpersonal skills.
• Ability to work independently and multi-task.
• Professional and effective communication with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.
• Ability to resolve conflict and problem solve.

Benefits

• Great base pay.
• Flexible schedule (AM, PM, weekends, and weekdays).
• Growth opportunities.
• Pay Activ – On-demand access to earned wages (up to 50% of earned wages immediately).
• Free one-on-one health coaching for all employees.
• Employee Assistance Program (EAP) with 24/7 confidential counseling for you and eligible household members.
• Smoking cessation program.
• 401(k) with employer match.
• Medical, dental, and vision insurance with 3 plan options.