Parking Attendant Truist Plaza Garage ( Mid-day Shift )

About the role

The Parking Garage Attendant plays a crucial frontline role by assisting customers, supporting daily site operations, ensuring accurate revenue control, and maintaining a clean and safe parking environment. This position directly impacts customer experience and helps keep our operations running smoothly and efficiently.

Responsibilities

• Greet arriving and departing guests in a friendly, professional, and courteous manner to ensure a positive parking experience.
• Assist customers with parking payment, equipment use, entry and exit procedures, and general parking inquiries.
• Assist guests with mobile-app or QR-based parking access (no payments handled).
• Interact face-to-face with customers to resolve questions, concerns, or minor issues; escalate unresolved matters to a Shift Lead, Supervisor, or Operations Manager as needed.
• Act as a traffic controller by directing incoming guests to available parking spaces and managing vehicle flow within the garage.
• Control traffic at entrances and exits as necessary and assist guests who may have forgotten where they parked.
• Conduct daily patrols of the facility and issue violation warnings to tenants or visitors who do not comply with posted garage policies.
• Process parking fees using POS systems and validations; accurately document passes and transactions in the site logbook.
• Collect, handle, and manage all front-line revenues accurately and responsibly.
• Prepare shift reports, complete ticket sorting, and assist with daily bank deposits as required.
• Balance revenue control sheets for both automated and non-automated parking locations.
• Maintain accurate records for all revenue-related and operational activities.
• Keep the parking facility clean, neat, and free of obstacles in accordance with site requirements.
• Perform litter pickup and seasonal tasks, such as snow shoveling or salting, when applicable.
• Aid with basic maintenance and minor repairs to parking equipment or facilities as directed by the Operations Manager.
• Properly operate and care for all parking equipment, tools, and devices used during the shift.
• Identify, log, and report equipment malfunctions, safety concerns, accidents, incidents, or unusual events immediately to management.
• Communicate operational updates, customer feedback, or site concerns to supervisors or management in a timely and professional manner.
• Provide suggestions for improving daily operations, safety, or customer service.
• Serve as a dependable frontline team member who supports smooth, safe, and efficient garage operations.
• Communicate professionally at all times with guests, clients, supervisors, and teammates.

Requirements

• At least 18 years of age
• High School Diploma or GED required
• Ability to work flexible schedules, including nights, weekends, holidays, and special events
• Reliable transportation to the work site
• Customer service experience (required)
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security.

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Basic problem-solving skills and attention to detail
• Basic knowledge of parking equipment and POS systems preferred
• Ability to work independently and follow procedures
• Ability to follow safety procedures and report hazards
• Ability to use handheld devices, tablets, or POS systems