Parking Attendant Technician (Sat-Wed 4pm-12am)

About the role

The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.

Responsibilities

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
• Familiarity with Microsoft office and computer systems in a fast-paced environment
• Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance
• Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems
• Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary
• Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards
• Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications
• Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes
• Exhibit a friendly, helpful, and courteous attitude towards customers and employees
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
• Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
• Determine the need for maintenance and/ or repairs and forward to the Property Manager
• Complete daily activity reports for facility; responsible for completion of accident report
• Report to work on time
• Notify management of any situation that needs attention
• Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
• Oversee the contract parker program by ensuring customers are properly registered