PARK SPECIALIST

About the role

This part-time position is based at Daisy State Park and follows a seasonal weekend-only schedule: 3 days per week from March 1 through October 31, 2 days per week during November, and 2 half-days per week from December 1 through February 28. Consistent weekend availability is required year-round.

Responsibilities

• Receive and confirm room reservations by telephone; accept advance credit card deposits and manage front desk operations.
• Mail room confirmations, deposit receipts, and refund forms to guests.
• Greet and register guests, assign rooms, and ensure smooth check-in.
• Answer inquiries and provide information on hotel services, guest registration, travel directions, and local tourist attractions.
• Maintain accurate guest account records and post charges accordingly.
• Total and balance the cash register with recorded receipts, identifying and reconciling discrepancies; compile daily activity and transaction reports.
• Sell gift items, maintain office supply inventories, conduct security checks of the lodge and grounds, and assign tasks to custodial staff.
• Receive, transfer, display, and promote merchandise; open and close facilities; prepare deposits; assist with daily operational reporting.
• Process merchandise orders and collaborate with vendors to obtain requested items; monitor and coordinate inventory activities, prepare inventory orders, and maintain data in relevant databases.
• Verify inventory records and ensure accurate tracking of supplies and equipment.
• Ensure the assigned facility is clean, organized, and meets housekeeping standards.
• Perform monetary transactions and operate a cash register as needed.
• May serve as a lead worker by training and guiding staff, setting work plans and deadlines, providing instructions, and reviewing completed tasks for accuracy and compliance.
• May be assigned accounting-related duties, including financial reporting and transaction processing.
• Provide friendly and informative customer service to park visitors, answering questions about park features, rules, and activities.
• Enforce park policies and regulations to ensure public safety and proper park usage; report safety hazards and ensure compliance with state and federal regulations.
• Help enforce emergency protocols during severe weather conditions or incidents.
• Support special events and recreation programs by setting up and assisting as needed.

Knowledge and Skills

• Knowledge of basic bookkeeping and accounting principles.
• Familiarity with general office practices and procedures.
• Ability to comprehend and prepare oral and written materials, including ledgers, journals, reports, and correspondence.
• Proficient in establishing and maintaining organized filing systems.
• Skilled in answering telephones, greeting visitors, and providing accurate information and assistance.
• Proficient in operating standard office equipment.
• Knowledge of computer systems and commonly used software applications.
• Understanding of database management, inventory control practices, and financial recordkeeping.
• Strong grasp of customer service principles and best practices.
• Ability to creatively arrange and display merchandise to enhance customer interest.
• Capable of coordinating, instructing, and reviewing the work of others in a lead or supervisory role.
• Strong organizational skills to manage multiple tasks effectively.

Minimum Qualifications

• At least six months of experience in customer service, bookkeeping, retail operations, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.