PARK SPECIALIST

Location: Bull Shoals State Park, Bull Shoals, AR – Marion County. Anticipated starting salary: $14.00 per hour for this extra help or part-time position.

About the Role

This position is responsible for all duties related to the camping registration center's front desk operations at Bull Shoals State Park. The role supports the Facility Manager and involves a variety of tasks to ensure smooth park operations and excellent visitor experiences.

Responsibilities

• Greet and assist the public, operating registers and a point-of-sale system.
• Register camping guests and manage front desk operations, including answering telephones.
• Receive and confirm room reservations via telephone, accept advance credit card deposits, and mail confirmations, receipts, and refund forms.
• Assign rooms, ensure smooth check-in processes, and provide information on hotel services, travel directions, and local attractions.
• Maintain accurate guest account records, post charges, and balance the cash register with recorded receipts.
• Compile daily activity and transaction reports, identifying and reconciling discrepancies.
• Stock resale displays, sell gift items, and maintain office supply inventories.
• Conduct security checks of the lodge and grounds, and assign tasks to custodial staff.
• Open and close facilities, prepare deposits, and assist with daily operational reporting.
• Process merchandise orders, collaborate with vendors, and monitor inventory activities.
• Verify inventory records and ensure accurate tracking of supplies and equipment.
• Ensure assigned facilities are clean, organized, and meet housekeeping standards.
• Perform monetary transactions and operate a cash register as needed.
• Train and guide staff, set work plans and deadlines, and review completed tasks for accuracy.
• Perform accounting-related duties, including financial reporting and transaction processing.
• Provide friendly and informative customer service to park visitors, answering questions about park features, rules, and activities.
• Enforce park policies and regulations to ensure public safety and proper park usage.
• Report safety hazards and ensure compliance with state and federal regulations.
• Help enforce emergency protocols during severe weather or incidents.
• Support special events and recreation programs by setting up and assisting as needed.
• Perform daily cleaning of the camping registration center.
• Complete other duties and activities as assigned.

Requirements

• At least six months of experience in customer service, bookkeeping, retail operations, or a related field.
• Excellent public relations skills.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work varied shifts, including evenings, weekends, and holidays.
• Possession of a valid driver’s license.
• A criminal background check is required.

Skills

• Knowledge of basic bookkeeping and accounting principles.
• Familiarity with general office practices and procedures.
• Ability to comprehend and prepare oral and written materials, including ledgers, journals, reports, and correspondence.
• Proficiency in establishing and maintaining organized filing systems.
• Skilled in answering telephones, greeting visitors, and providing accurate information and assistance.
• Proficient in operating standard office equipment and computer systems.
• Understanding of database management, inventory control practices, and financial recordkeeping.
• Strong grasp of customer service principles and best practices.
• Ability to creatively arrange and display merchandise to enhance customer interest.
• Capable of coordinating, instructing, and reviewing the work of others in a lead or supervisory role.
• Strong organizational skills to manage multiple tasks effectively.

Pay

$14.00 per hour.

Schedule

Varied shifts, including evenings, weekends, and holidays.