Park Operations Guest Correspondence Ambassdor

About the role

We're seeking enthusiastic, dedicated, and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!

Responsibilities

• Deliver exceptional guest service by responding to guest inquiries, feedback, and concerns through email, phone, written correspondence, social media, and in-person interactions.
• Assist the Guest Correspondence Supervisor with daily operations, departmental initiatives, special projects, and continuous process improvements.
• Monitor and manage park social media platforms by responding to guest questions, providing accurate information, and escalating concerns when appropriate.
• Serve as a positive brand ambassador by engaging with guests online in a professional, timely, and guest-focused manner that reflects SeaWorld's service standards.
• Proactively identify opportunities to improve the guest experience by resolving concerns, recovering guest satisfaction, and encouraging positive online engagement and reviews.
• Cookordination with Park Operations and other departments to gather information, resolve guest issues, and communicate operational updates affecting the guest experience.
• Maintain and update ride wait times, attraction status, entertainment schedules, and other guest-facing information within the SeaWorld mobile app and digital platforms.
• Support website, mobile app, and digital content updates by ensuring information is accurate, current, and guest-friendly.
• Monitor park operations, weather conditions, attraction closures, and other operational impacts, communicating updates to internal departments while maintaining accurate logs and documentation.
• Maintain accurate records of guest interactions, correspondence, recovery efforts, and operational reports, providing data and trend analysis to leadership.
• Absorb and recommend opportunities for operational improvements based on guest feedback and correspondence.
• Collaborate with Marketing, Park Operations, Information Technology, Entertainment, Culinary, Merchandise, and other departments to ensure consistent communication and a seamless guest experience.
• Maintain confidentiality of guest information while adhering to company policies, procedures, and service standards.
• Perform other duties as assigned to support park operations and enhance the overall guest experience.

Requirements

• Be at least 18 years old
• Have a High School diploma or GED
• Have 6 months of park experience (Internal only)
• Have excellent negotiating and communication skills (written and oral) with an ability to adapt communication style to a number of different audiences
• Be proficient in Microsoft Office applications
• Have strong guest relations skills
• Have a professional demeanor
• Have strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
• Able to use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, and website issues
• Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
• Able to manage and prioritize diverse projects
• Valid Driver's License and ability to meet company driving guidelines, preferred
• Willing to transfer to other Operations positions in event of CDC recommendations
• Availability May be scheduled up to 29 hours per week
• Must have a flexible schedule including weekends, evenings, and holidays
• Hours may vary based on department need
• Must have 3 days of open availability to include at least 1 weekend day

Qualifications

• Be able to lift, carry, push and pull up to 50 pounds occasionally
• Be able to sit for long periods of time
• Perform tasks that require occasional; bending from waist to floor, kneeling and squatting, and reaching overhead
• Position will perform frequent simple hand grasping and fine manipulation (use of keyboard/writing) work
• Be able to work indoors and outdoors, in varying weather, to include extreme heat
• Considerable walking and transitioning between indoor and outdoor environments is required

Skills

• Excellent negotiating and communication skills (written and oral)
• Strong guest relations skills
• Strong technical aptitude including understanding or ability to learn multiple content management systems and digital suites
• Use analytical skills to troubleshoot issues with guest pass member account(s), mobile app issues, and website issues
• Enthusiastic, confident performer and team player with the ability and passion to work in a demanding and fast paced environment
• Able to manage and prioritize diverse projects

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

Pay

Details TBD

Schedule

Details TBD