Guest Relations Parking Lead

Job Summary

The Denver Broncos are seeking Guest Relations Parking Leads to assist in creating a fan-friendly environment at Empower Field at Mile High. This role involves assisting the supervisor, coordinating staff breaks, and resolving customer issues.

Duties and Responsibilities

• Assist Supervisor in conducting pre-event staff briefings for GR Parking Attendants
• Oversee a group of Team Members, coaching them to be successful and supporting them in resolving guest issues
• Coordinate staff breaks for all Team Members under your supervision
• Work closely with Supervisor, Captain, Parking/Events management, and other stadium staff to resolve customer issues and concerns
• Proactively respond to negative fan behavior to ensure guests can enjoy the event safely
• Offer insight on ways to improve efficiency of GRPS operation
• Act as a positive role model to staff and supervisors during all hours of shift
• Monitor radio during events and offer suggestions to peers on handling conflicts
• Answer questions related to parking with stadium partners and convey consistent, updated information
• Utilize a computer to input data and track information
• Utilize Parkhub technology to communicate parking lot availability to staff
• Collaborate with other command center partners to resolve issues affecting the fan experience
• Direct traffic and flag pedestrians at crosswalks and intersections
• Occasionally drive a golf cart to count empty spaces in the parking lot and/or audit vehicles without proper credentials displayed
• Direct traffic to available parking lots, parking spaces, and out of the parking lots following events
• Perform other duties as assigned

Minimum Requirements

• At least one (1) full season (April - March) worked in the GR Parking department or previous background in event parking
• Excellent customer service and verbal communication skills
• Attention to detail; ability to work with accuracy under pressure
• Familiarity with computers and iPad, and Android technology
• Ability to attend all training days, Denver Broncos Home Football games, and all SMC Mandatory events
• Ability to stand or sit for an extended period of time, walk (including stairs), and work outside in various weather conditions
• Be able to work a shift ranging from 8-12 hours
• Be at least 18 years of age
• Successfully pass a criminal background check

Paid Benefits

The Denver Broncos Football Club and Stadium Management Company provide a competitive hourly rate of $24.00/hour, effective immediately. The company is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation.