Paratransit Reservationist

About the role

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. We operate private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable, and sustainable transportation options.

Responsibilities

• Answer passenger calls, collecting all necessary trip information for the permissible time period.
• Provide system information for current, new, and potential passengers on accessing and using the transportation service effectively.
• Complete data entry of passenger file information and specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers via follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain a safe work area and focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Handle multiple tasks accurately and effectively.
• Demonstrate excellent customer service with a professional demeanor and appearance.
• Reliable in attendance and act as a team player, helpful to staff, management, and peers.
• Additional duties and responsibilities may apply.

Requirements

• One year of professional experience in office administration, reception, customer service, executive assistance, or a similar field.
• High school diploma or GED.
• Pre-employment background check and drug screening.

Preferred Qualifications

• Knowledge and working experience with Microsoft Office, with an emphasis on creating and maintaining spreadsheets.
• Experience with SharePoint is a plus.

Skills

• Ability to effectively communicate with customers, vendors, and all employees from drivers to executives.
• Proficiency in computer systems and reservation software.
• Excellent organization and multi-tasking skills with strong attention to detail.
• Superior problem-solving skills with the ability to think on one’s feet.
• Polished and professional in both appearance and conduct.
• Additional skills and physical demands may apply.

Benefits

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits.

Financial Health

• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial Wellness Tool.
• Commuter Benefits.

Emotional Health

• Employee Assistance Program (EAP).
• PTO for part-time and full-time positions.
• Paid holidays.
• Pet & Legal Insurance.

Personal Development

• On-the-job training and skills development.
• Internal transfer opportunities for career growth.

Benefits vary by position and location.