Paramedic or EMT - Emergency Communications Specialist - Full-time

About the role

The LIFE FORCE Emergency Communications Specialist at Erlanger serves as a central communication hub supporting air medical flight operations, event medicine and special operations teams, regional medical coordination (MedComm), and Erlanger's emergency and disaster response efforts. This role operates within a highly technical, regional communications center and facilitates communication both internally across Erlanger and externally with EMS and healthcare partners.

Responsibilities

• Collaborate with pilots and transport teams to monitor weather and navigation systems, ensuring safe patient transfers.
• Provide flight-following in accordance with FAA Part 135 regulations.
• Cook up aircraft movements at the Erlanger Heliport.
• Maintain real-time communication with aircraft and emergency responders.
• Establish and manage communications for LIFE FORCE event teams, special operations units, and regional tactical (SWAT) medical teams.
• Manage communication between EMS providers and hospitals throughout Tennessee EMS Region 3 and surrounding areas.
• Support mass casualty and disaster response by coordinating resources, engaging mutual aid partners, and managing communication and deployment efforts in collaboration with the State Emergency Operations Center and Tennessee Division of EMS.
• Act as a key coordination point between emergency management, the Safety Officer, the EHS Command Center, and external responders.

Requirements

• A minimum of two (2) years public safety field experience or two (2) years emergency communications center or emergency operations center experience.
• Knowledge of current trends and new developments, principles and practices of emergency communications and pre-hospital medicine, applicable to those areas requiring special education.
• Experience with computer aided dispatch programs, automatic vehicle location tracking systems, electronic patient care record systems or electronic health record systems.
• Experience working in a hospital emergency department or other healthcare outpatient setting.

Qualifications

• Graduate of an EMT-Basic, Advanced EMT, or EMT-Paramedic Program.
• Preferred: Emergency Medical Dispatch (EMD) certificate preferred, APCO Certified Public Safety Telecommunicator preferred, Associate or bachelor's degree.

Skills

• Working knowledge and operational understanding of guidelines and procedures for coordinating both local and regional emergency medical service (air and ground) responses and radio traffic.
• Accuracy in developing flight and communications plans for air medical transport.
• Accuracy in maintaining federal, state, local, Med-Trans and EHS records and documentation.
• Ability to track airborne aircraft using automated tracking services as available as well as manual position reporting as designed by the Part 135 operations specifications.
• Ability to locate overdue aircraft using mapping and tracking resources.
• Ability to implement the Post-Accident Incident Plan (PAIP) for conditions appropriate for activation under the Part 135 operator specifications.
• Ability to coordinate response and recovery resources, activate system-wide emergency alerts, manage inbound emergency traffic, and ensure effective, interoperable communication across all responding agencies.
• Knowledge of human growth and development to assess and interpret data about the patient.
• Utilization of assessment data to provide age specific services as described in the Tennessee Trauma Destination Guidelines.
• Effective activation of the appropriate specialty care team(s) of the receiving hospital (Adult or Pediatric Trauma Team, Stroke Team, STEMI/Cath Lab, etc.).
• Ability to route EMS field reports to the appropriate receiving facility via public safety radio systems, telephone systems or other technological means.
• Ability to receive, coordinate, and complete Regional Medical Communications (MedComm) related records for quality assurance and quality of care.
• Ability to facilitate the communications between medical control physicians and pre-hospital providers when requested and insuring the continuum of care through to the receiving facility.
• Ability to establish, coordinate and maintain communications for LIFE FORCE Event Medicine and Special Operations Team deployments and facilitate effective communications among and between teams, liaisons and physicians.
• Ability to effectively manage high-volume communications during MCI events and/or internal EHS disasters and facilitate communications among and between the EHS Corporate Safety Officer, Emergency Managers, the EHS Command Center, emergency response agencies and regional Emergency Operations Centers.
• Ability to work effectively and as a team member with other communications specialists, nurses and providers in the Erlanger Regional Operations Center (EROC).
• Ability to assist with maintaining cleanliness, efficiency and mission-critical readiness of the EROC.

Benefits

Flexible schedule including variable shifts (nights, weekends, and holidays), routine on-call responsibilities, and potential field response through deployment of a mobile communications unit.

Pay

N/A

Schedule

N/A