Paramedic Communications Coordinator (Full Time)

Job ID: 196990

About the role

Evaluates and coordinates the flow process involved in call taking, facilitating acceptance and triage of calls. Answers emergent and non-emergent dedicated transport telephone line and coordinates all requests for interfacility transfers.

Responsibilities

• Gathers pertinent information to process and coordinate patient transfer requests.
• Demonstrates compliance with all established policies and procedures as they apply to the coordination of patient referral and transport.
• Works on mostly routine and transactional assignments, guided by policies, procedures, guidelines and precedent.
• Exercises independent judgment on basic or moderately complex issues regarding job and related tasks.
• Communicates with the transferring facility to obtain accurate insurance information.
• Coordinates with Physicians, Administration, Case Managers, and facility staff to effectively document consults and transfer requests.
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments.
• Processes requests for critical Physician to Physician consults and transfer requests.
• Develops high degree of familiarity with client service area geography and medical facilities.
• Prioritizes tasks, adhere to deadlines and provide status updates on assigned projects.
• Evaluates, processes, tracks, documents and coordinates patient transfers for the successful referral and transfer of patients to the facility.
• Ensures all paperwork and computer entry is accurate.
• Performs related duties as required.
• All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act; duties not mentioned but considered related are not essential functions.

Requirements

• High School Diploma or equivalent required.
• 1–3 years of technical experience required.
• Valid New York State Department of Health Paramedic certification required.
• AHA BCLS and ACLS certifications required.
• Ability to communicate in Mandarin preferred.

Pay

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).