Paramedic Field Supervisor - Full Time Third Shift

About the role

The Paramedic Field Supervisor will provide support to the Operations Manager, field staff and dispatch through fleet management, logistics, staffing/scheduling, ensuring consistent operational readiness and system status management in a high-volume commercial ambulance/Emergency Medical Services (EMS) service.

Responsibilities

• Serves as the attendant in charge on ALS or BLS ambulance transports as appropriate.
• Maintains requested level of transport (ALS/BLS/SCT), unless under the direction of referring physician to do otherwise.
• Provides clinical care to the acutely ill or injured patient that meets or exceeds standards of care, as defined by national, state, local, or division protocols.
• Adheres to clinical documentation standards and protocols 100% of the time.
• Responsible for following all policies and procedures related to the security of controlled medications.
• Demonstrates leadership and coaching skills when interacting with fellow employees.
• Communicates effectively and appropriately with management, physicians, nurses, and fellow employees in interpreting the signs and symptoms of patient conditions, clarifying patient needs, and verifying physician's orders.
• Manages the care and transfer of emergent patients so as to assure all avoidable delays in assuming care are minimized, as measured by the average on-scene time as compared to station peers for the preceding 12 months.
• Field Supervisor Functions:
  • Provide feedback, coaching, and corrective action to team members regarding safety, service, quality, and patient, customer, or employee satisfaction.
  • Aid dispatch with coordination and prioritization of transports that require special coordination or needs.
  • Assist with development and enforcement of Valley Medical Transport policies.
  • Aid in the completion of risk reports and investigations of patient or employee safety concerns.
  • Assist the Station Manager as requested by assuming responsibility for one or more support needs; including scheduling, payroll, fleet maintenance, coordination of new employee selection and orientation, or supplies and biomedical equipment maintenance.
• Daily Operations/Preparations/Resource Utilization/Time Management:
  • Completes all required vehicle check-off forms, accurately identifying and correcting any critical deficiencies prior to beginning duties.
  • Observes for needed maintenance and repairs to vehicles and equipment, reports same in written format to immediate supervisor or other designated individual as requested.
  • Returns vehicle to state of readiness after each call.
  • Returns vehicle to complete state of readiness at the conclusion of assigned shift, including washing exterior, restocking any supplies needed to return to par levels, refueling vehicle to full, and cleaning the interior of the ambulance.
  • Recommends replacement or repair of equipment and supplies to the Station Manager as needed.
  • Operates all equipment in accordance with manufacturer's direction and as illustrated in the related competency as appropriate.
  • Completes all needed station duties related to inventory control, cleanliness, and sanitation.
  • Completes all required clinical and billing documentation prior to departing from shift, with all related material legibly scanned, attached and labeled 100% of the time.
  • Utilizes expeditious and accurate route planning to assure minimal travel time between points of origin and destination.
  • Complies with enroute (chute) time standards 100% of the time.
  • Manages the timely transfer of care at the receiving facility as measured by average drop-off time for all transports, as compared to peers.
• Patient/Customer Service:
  • Meets or exceeds station goals for patient satisfaction as measured by most recent 2 quarters of satisfaction data.
  • Meets or exceeds station goals for referral satisfaction, as measured by the response to the rating of overall quality of care.
  • Seeks and acts upon opportunities to provide extraordinary service to our referral customers, patients, and families as evidenced by direct observation, patient/customer thank-you notes, Starsgrams, or other recognition.
• Continuing Education/Ongoing Professional Development:
  • Maintains all required certifications without need for specially scheduled classes or accommodation from Valley Health.
  • Completes continuing education classes on an ongoing basis.
  • Completes all recertification documentation and presents to the Training Manager 30 days prior to due date for any required signatures.
  • Successfully completes Annual Mandatory Training by Feb 1 each year.
  • Attends and actively participates in station employee meetings when not already scheduled to work for VMT.
• Employee and Patient Safety:
  • Utilizes approved methods and devices in the lifting, moving, and transfer of patients 100% of the time, to assure no injuries to patients, self, coworkers, families, or other professionals.
  • Utilizes appropriate personal protective equipment, in compliance with policies and OSHA regulations 100% of the time.
  • Follows hand washing procedure 100% of the time.
  • Completes annual respiratory fit test screening as scheduled.
• Safe Driving Performance Evaluation Standards:
  • Score Of 5: No preventable vehicular incidents in previous 12 months. No convictions adding points to the MVR in previous 12 months. Completion of all mandatory continuing driver education within established deadlines. No Corrective Actions on file related to driving policies.
  • Score Of 4: No preventable vehicular incidents in previous 12 months. No convictions adding points to the MVR in previous 12 months. Completion of all mandatory continuing driver education established deadlines. No Corrective Actions on file related to driving policies. No more than 1 negative road observation.
  • Score Of 3: No preventable vehicular incidents in previous 12 months. Conviction(s) with no more than 2 points added to the MVR in the previous 12 months. Completion of all mandatory continuing driver education established deadlines. No Corrective Actions on file related to driving policies. No more than 1 negative road observation.
  • Score Of 2: No preventable vehicular incidents in previous 12 months. Conviction(s) with no more than 2 points added to the MVR in the previous 12 months. Completion of all mandatory continuing driver education established deadlines. More than 1 negative road observation.
  • Score Of 1: Any one or more of the following elements: One or more preventable vehicular incidents in previous 12 months. Conviction(s) of more than 2 points added to the MVR in the previous 12 months. Corrective Actions on file related to driving policies within previous 12 months.

Qualifications

• Must be 21 years of age.
• Basic level ability navigating in Microsoft Office and ability to accurately gather and enter data into an electronic medical record in a timely manner.
• Must have and maintain a driving record that is acceptable to the company's insurance carrier.
• Must be able to accurately perform pharmacological calculations.

Benefits

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retail Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development.
• In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.