Paralegal with a passion for customer service (LegalTech)

The position is listed on behalf of a partner company who manages all applications and next steps. They are seeking a Paralegal with a passion for customer service based in the United States. This role offers the opportunity to combine legal expertise, technology, and customer engagement in a fast-growing environment. You will support clients by helping them navigate legal processes and maximize the value of innovative LegalTech solutions. The position blends legal drafting, customer success, technical support, and problem-solving responsibilities. You will act as a key connection point between clients and internal teams, ensuring smooth experiences and strong relationships. This is an ideal opportunity for a detail-oriented professional who enjoys using technology to improve legal services. You will contribute to a customer-focused culture while developing expertise at the intersection of law and software.

About the role

• Support customers throughout their journey by combining legal knowledge, operational excellence, and strong communication skills.
• Draft and review legal documents and agreements based on customer requirements, ensuring accuracy, clarity, and alignment with requested specifications.
• Prepare legal documentation for review and approval before delivery to clients.
• Respond to customer inquiries regarding services, account management, and platform-related questions with a focus on providing timely and effective support.
• Aid customers with technical setup processes, including configuring connections between their source code management platforms and ensuring proper administration.
• Engage with prospects, answer questions, and provide guidance through email and website communication channels.
• Prepare customer reports based on provided information, ensuring insights are accurately documented and clearly communicated.
• Collaborate with internal teams to improve customer satisfaction, retention, and overall service quality.
• Act as a trusted customer advocate by identifying challenges and helping users achieve successful outcomes.

Requirements

• Motivated and detail-oriented professional with experience as a paralegal, legal assistant, customer success specialist, or in a similar client-facing role.
• Strong ability to draft, review, and organize legal documents with attention to detail.
• Interest in LegalTech, SaaS platforms, and technology-enabled legal services.
• Excellent written English communication skills with the ability to interact professionally with customers and stakeholders.
• Strong analytical thinking, problem-solving abilities, and a proactive approach to challenges.
• Ability to manage multiple priorities in a fast-paced and evolving environment.
• Comfortable using modern digital tools such as Google Docs and web-based platforms.
• Strong organizational skills with a high level of accuracy and ownership.
• Experience working with companies across different industries or business sizes is a plus.

Benefits

• Remote-first work environment with flexibility and autonomy.
• Opportunity to work at the intersection of legal services and technology innovation.
• Supportive team culture focused on collaboration, communication, and continuous improvement.
• Comprehensive onboarding process with dedicated training and ramp-up support.
• Opportunities for professional growth and career development.
• Regular team activities and opportunities to connect with colleagues.
• Chance to make a meaningful impact by helping customers solve important business challenges.
• Startup environment with opportunities to take ownership and contribute ideas.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!