Paralegal, Restaurant Operations

About the role

Restaurant Brands International Inc. (RBI) is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. This role provides legal and operational support to the Restaurant Operations Legal team, reporting directly to the Senior Corporate Counsel. The Paralegal partners closely with attorneys and cross-functional stakeholders to support company-owned restaurant operations across a broad range of legal matters, including licensing and permitting, commercial contracts, litigation management, regulatory compliance, customer disputes, and legal operations.

The successful candidate is highly organized, detail-oriented, and exercises sound judgment while managing multiple priorities in a fast-paced environment. This individual plays an important role in helping the Legal team deliver practical, timely, and business-focused legal support while driving operational excellence and mitigating legal risk.

RBI follows a 5-day workweek. Successful candidates will be expected to work onsite 5 days per week.

Responsibilities

Restaurant Operations Legal Support

• Partner with the Senior Corporate Counsel to provide legal support for company-owned restaurant operations across multiple legal disciplines.
• Manage legal workflows related to restaurant licensing, permitting, and regulatory compliance.
• Coordinate responses to governmental agencies and assist in resolving operational legal matters.
• Research legal and operational issues and prepare summaries and recommendations for attorney review.
• Maintain legal records, reporting, and documentation to support compliance and operational excellence.

Commercial Contracts

• Draft, review, and coordinate vendor service agreements, amendments, and other routine commercial contracts.
• Identify non-standard contractual provisions and escalate legal risks appropriately.
• Partner with Procurement and business stakeholders throughout the contract review and approval process.
• Maintain contract tracking tools, legal documentation, and approval workflows.
• Assist with contract amendments, renewals, disputes, and terminations.

Litigation & Dispute Resolution

• Support attorneys in managing litigation and pre-litigation matters involving restaurant operations, including construction, real estate, vendor, and customer-related disputes.
• Coordinate with outside counsel on discovery, subpoenas, document collection, legal holds, and matter management.
• Assist with outside counsel billing, legal spend reporting, and matter tracking.
• Maintain litigation files, reports, and legal documentation.

Regulatory & Operational Matters

• Coordinate responses to subpoenas, law enforcement requests, and surveillance video requests in accordance with company policies and legal requirements.
• Draft legal correspondence, including responses to escalated customer complaints, Better Business Bureau inquiries, trespass notices, and other operational communications.
• Support investigations into restaurant operational and regulatory issues as needed.

Legal Operations

• Maintain legal databases, reporting tools, departmental records, invoices, budgets, and legal spend tracking.
• Process legal invoices, payment requests, licensing fees, and other departmental expenses.
• Identify opportunities to improve legal processes, workflows, and operational efficiencies.
• Support special projects and other Legal Department initiatives as assigned.

Requirements

• Bachelor's degree, Paralegal Certificate from an accredited institution, or an equivalent combination of education and experience.
• 5+ years of progressive paralegal experience in a corporate legal department and/or law firm.
• Demonstrated experience supporting commercial contracts, litigation management, regulatory compliance, and operational legal matters.
• Experience partnering directly with attorneys and cross-functional business stakeholders in a fast-paced environment.
• Experience managing multiple legal matters simultaneously with minimal supervision.
• Experience with licensing and permitting programs, legal operations, or contract lifecycle management systems is preferred.

Skills

• Excellent organizational, analytical, and project management skills with the ability to manage competing priorities and deadlines.
• Strong written and verbal communication skills with the ability to communicate effectively across all levels of the organization.
• Demonstrated ability to exercise sound judgment, solve problems, and handle sensitive and confidential information with discretion.
• Strong attention to detail and commitment to delivering high-quality work.
• Proven ability to build collaborative relationships across Legal and cross-functional business teams.
• Customer-focused mindset with strong client service skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint); experience with legal matter management, contract management, e-billing, or permitting software is preferred.

Benefits

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including:

• A comprehensive global paid parental leave program that supports employees as they expand their families.
• Free telemedicine and mental wellness support.