Paralegal (Hybrid)

Primary Duties & Responsibilities

• Manage intake, tracking, and resolution of consumer complaints from state Departments of Insurance, Better Business Bureau, attorneys, and direct consumer reports.
• Draft timely responses in compliance with state regulations and internal protocols; calendar all deadlines related to complaints; coordinate with Customer Service, Claims, and other departments on escalated matters.
• Ensure complaints and responses are correctly tracked, stored, documented, logged and reported.
• Route legal documents to the correct entity or individual as received.
• Conduct legal research using Lexis/Nexis or other legal research services on insurance laws, regulations, case law, and regulatory guidance.
• Organize, maintain, and retrieve legal and corporate documents in physical and electronic filing systems; apply standard naming conventions to documents; ensure compliance with document retention policies; maintain organized case files and corporate records.
• Schedule and coordinate meetings, deadlines, and other time-sensitive matters; prepare meeting agendas and materials; record and distribute meeting minutes; track action items and follow-up requirements.
• Communicate regularly with internal departments, regulatory personnel, senior executives, and other stakeholders; maintain working knowledge of all departments within the Company and appropriate departmental contacts; facilitate information flow between Legal Department and business units.
• Undertake special assignments and projects as needed; provide flexible support to attorneys and Legal Department objectives; adapt to changing priorities and urgent matters requiring immediate attention; support general legal matters as assigned.

Qualifications

• Associate's degree and Paralegal Certificate from an accredited program; or Bachelor's degree in any field; or Associate's degree with a minimum of 2 years of directly related paralegal experience in the insurance or legal industry.
• Minimum 2–4 years of paralegal, legal assistant, or legal secretary experience within a law firm or corporate legal department.
• Litigation background with experience supporting discovery, document productions, case management, and trial preparation.
• Experience with regulatory filing processes, state insurance department interactions, and managing consumer complaints or regulatory correspondence.
• Prior experience in the life, health, accident, or property/casualty insurance sector with exposure to insurance regulations and compliance matters.
• Comprehensive understanding of insurance products, policy provisions, riders, industry terminology, and compliance procedures across multiple jurisdictions.
• Background in multi-jurisdictional compliance and regulatory tracking across multiple states preferred.
• Corporate governance experience a plus, including board support, meeting coordination, and corporate record maintenance.
• Experience conducting legal research and preparing written analysis and summaries; expertise with legal research databases (Westlaw, LexisNexis, PACER).

Skills

• Expert-level skills in Word, Excel, PowerPoint, and Outlook;
• Experience with document management systems, litigation management software, and corporate governance platforms.
• Strong analytical and communication skills with the ability to identify issues, problem-solve, draft legal documents, and recommend actionable responses.
• Demonstrated ability to work independently with minimal supervision, manage multiple projects, meet critical deadlines, and quickly adjust to changing priorities.
• Ability to interact professionally with executives, regulatory personnel, and external parties while maintaining strict confidentiality.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.