Panel Expansion Engagement Manager

About Our Client

The organization operates in the technology, artificial intelligence, and data solutions sector, serving consumer packaged goods companies, manufacturers, and retailers. It addresses challenges in market share measurement and consumer behavior analysis by providing predictive analytics through its Liquid Data® platform, supported by six decades of expertise and a comprehensive data set. The company emphasizes inclusivity, flexibility, and continuous learning to foster a collaborative and diverse workplace.

About the Opportunity

The Manager, CoinOut App Expansion & Management is responsible for overseeing the operational performance and expansion of the CoinOut mobile application across multiple countries. This role ensures the app''s stable data collection, high-quality releases, and effective issue resolution, contributing directly to the app''s growth and user retention. The position requires coordination across development, backend, and business teams and involves managing key performance indicators and driving enhancements that improve user experience and competitive positioning.

Responsibilities

• Manage app release execution for iOS and Android platforms, ensuring timely delivery and quality across countries.
• Coordinate with internal developers and backend engineering teams as the primary contact.
• Participate in scrum and sprint activities to track stories, timelines, and dependencies.
• Perform final quality assurance, validate builds, and approve app releases.
• Identify and collaborate on app functionality enhancements with Product Management.
• Lead UX redesign and rebranding efforts alongside design and product teams.
• Monitor panel health, lifecycle metrics, and participant experience, escalating issues as needed.
• Oversee daily data collection and address data quality or volume concerns.
• Coordinate panelist communications during outages or major updates.
• Conduct monthly panel projection modeling for forecasting and planning.
• Act as escalation point for app and data collection issues, working with technical teams for resolution.
• Facilitate operational communication among engineering, QA, analytics, engagement, marketing, and support teams.
• Manage operational aspects of the CoinOut P&L, tracking costs and identifying efficiencies.
• Implement incentive and monetization plans in coordination with relevant leads.
• Produce monthly KPI reports covering app performance, panel activity, and data quality.
• Benchmark CoinOut against competitors and provide actionable insights.

Requirements

• 4 to 8 years of experience in mobile app project management, product operations, or digital program management.
• Solid understanding of agile development and mobile app release processes.
• Experience collaborating with external development agencies and internal cross-functional teams.
• Technical fluency with systems, data flows, and issue resolution in engineering and operations.
• Proven skills in KPI management, operational reporting, and budgeting/P&L tracking.
• Strong communication and stakeholder management abilities.
• Analytical and problem-solving skills.
• Bachelor''s degree required; technical or business-related field preferred.