Panel Care Coordinator (Non-Certified) | Population Health

Job Description

The Panel Care Coordinator functions as an intermediary between the Medical Team and the patient. This role provides first-line support for electronic and telephone queries related to non-office visits. The coordinator manages patient care, conveys pertinent information to the Medical Team, and assists in creating a timely treatment plan.

Qualifications

• High school graduate or equivalent required
• Graduate from a Medical Assistant program accredited by ABHES or CAAHEP preferred
• N/A license required
• Prefer currently certified/recognized as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from one of the following institutions: AAMA, NAHP, AMT, National Healthcareer Association (NHA)
• Must maintain certification according to certifying organization's standards
• Required: 2 years clinical experience as MA

Physical Demands

• Moderately active work involving sitting with frequent movement
• Exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects
• Using many physical motions in performing daily work activities
• Subject to exposure of body fluids, sputum, and tissues, which may carry the hazard of infectious disease
• Repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as a computer keyboard
• Close visual and acuity needed to adjust the eye to bring an object into sharp focus
• Must be able to work extended periods without undue fatigue
• Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts, or weekends

Mental Demands

• Demonstrate keen mental faculties and assessment and decision-making abilities
• Demonstrate superior communication skills to receive and give information in person and by telephone
• Demonstrate strong written and verbal communication skills
• Show emotional stability conducive to dealing with high stress levels
• Work under pressure and meet deadlines
• Have attention to detail and the ability to multi-task in complex situations
• Maintain collaborative and respectable working relationships throughout SRHS and other organizations

Special Demands

• Possess superior customer service skills and professional etiquette
• Possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.)
• Be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages