Palo Alto System Engineer (Mid level)

Key Responsibilities

• Designs, implements, and manages LAN/WAN infrastructure and services.
• Performs advanced troubleshooting for Tier II and some Tier III helpdesk tickets and provides resolutions to complex network issues. Escalates incidents as necessary.
• Analyzes network performance and recommends improvements.
• Configures, maintains, and monitors routers, switches, telephone systems, firewalls, VPNs, and cloud networking components.
• Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies.
• Works and stewards relationships with outside agencies or vendors for support issues relating to enterprise systems.
• Researches emerging technologies to enhance network performance and provide operating efficiencies.
• Mentors junior team members and provides technical guidance.
• Travels to remote sites as needed to provide on-site support.
• Performs other duties or special projects as required or assigned.

Qualifications

• Palo Alto / Forta gates – router switch – Juniper SD Wan – Aruba Edge Connect
• Travel to other sites for remote tech support – within TX regions
• Bachelor’s degree and/or 5+ years of network engineering experience.
• Valid driver’s license.
• Holds relevant certifications required for the team's need or directed by management.
• Strong understanding of configuring network equipment (routers, switches, firewalls, SD Wan, etc.) and cloud-based networking.
• Proficiency in configuring Cisco/Juniper or equivalent network equipment.
• Experience with network monitoring and security tools.
• Excellent communication, organization, and analytical skills.
• Demonstrated project management skills.
• Knowledge of ITIL 4 processes preferred.