Palliative Care Coordinator

About the role

Coordinate and manage day-to-day business operations related to the administration of the palliative care department. Ensure seamless patient care and operational efficiency through intake processing, billing support, medical record maintenance, and marketing efforts.

Responsibilities

• Coordinate all daily operational activities of the palliative care department.
• Process patient referrals by obtaining admission and insurance information to ensure timely and appropriate patient admission.
• Document referral outcomes and follow up as needed; identify alternative resources when applicable.
• Contact patients and families within one hour of referral during business hours and follow up on referrals received outside business hours the next business day.
• Maintain communication with pending patients, families, and referral sources; track progress of prospective patients and those not taken under care.
• Coordinate and optimize Nurse Practitioner scheduling with attention to geography to maximize time management and reduce costs.
• Verify insurance benefits, identify payer sources, and obtain authorizations as required.
• Assist staff with credentialing document submission and maintain credentialing logs.
• Inform the palliative care team of patient acceptance and provide necessary insurance and admission details.
• Manage clinical records functions ensuring compliance with state, federal regulations, and company policies.
• Coordinate information for interdisciplinary team meetings and other essential meetings.
• Provide timely, accurate information to the Billing Department to facilitate billing and collections; assist with denial management and audits.
• Build and maintain professional relationships with referral sources including Gentiva family of companies.
• Serve as a resource for patients, families, and the community regarding palliative care services.
• Maintain high customer service standards, monitor satisfaction, and identify opportunities for service improvements.
• Participate in quality assurance and performance improvement initiatives.
• Implement marketing and promotional initiatives as directed.

Requirements

• High school diploma or equivalent required; college degree preferred.
• Minimum of three years’ experience in healthcare delivery or related business operations; experience with Part B billing preferred.
• Proficient in computer applications and electronic medical records.
• Strong medical terminology knowledge with a customer service focus.
• Understanding of insurance reimbursement processes.
• Effective data entry, problem-solving, and communication skills.
• Ability to handle occasional travel as required.
• Proficient in Microsoft Outlook, Word, and Excel.

Qualifications

• Licensed Practical Nurse or Registered Nurse preferred but not required.

Benefits

For All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

This is a safety-sensitive, full-time position.