Paint Specialist

About the role

Build and maintain relationships with PBE customers to drive consistent and profitable sales growth. Color formula lookup and mixing of custom OEM colors are essential responsibilities.

Responsibilities

• Develop strong relationships with PBE customers, both retail and professional.
• Offer color matching expertise and paint product selection advice.
• Identify OEM paint codes, enter formulas on the formula retrieval computer, and mix and tint paint according to manufacturer specifications.
• Maintain the mixing room, scale(s), mixing machine(s), and paint counter, ensuring a clean and safe environment.
• Manage PBE inventory, including checking in and putting up stock, completing monthly cycle counts, and adding new products and removing dead inventory with the Store Manager.
• Implement a weekly call schedule and call summary for review by the Store Manager, and submit monthly reports to the District Manager.
• Work with Installer Service Specialists to coordinate and route Delivery Specialists for efficient service.
• Promote company customer service programs and assist in gathering information for labor claims or PBE warranties.
• Keep up-to-date with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance.
• Promote PBE sales tools and assist in maximizing profits and staying competitive.
• Provide friendly and courteous customer service, handle customer complaints, and assist with merchandise returns.
• Perform various clerical tasks, including preparing returns, assisting with stock adjustments, and updating images and planograms.
• Support professional PBE customers through a team effort with Territory Sales Managers.

Requirements

• Strong communication skills, both verbal and written.
• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask, handling customers on the phone and in the store simultaneously.

Qualifications

• Fluency in multiple languages, particularly Spanish, is highly desired.
• Desired automotive paint and body knowledge or experience.
• Technical schooling preferred.

Skills

• Technical skills to utilize color matching tools and software.
• Customer service skills to handle inquiries and resolve issues.
• Inventory management skills to maintain and update stock levels.
• Communication and interpersonal skills to interact with customers and colleagues.

Benefits

Competitive wages, paid time off, stock purchase plan, and 401(k) with employer contributions. Medical, dental, and vision insurance with optional flexible spending account (FSA). Team member health/wellness programs, tuition educational assistance programs, and opportunities for career growth. Equal opportunity employer.