Paint Specialist

About the role

Build and maintain relationships with PBE customers to drive consistent and profitable sales growth. Lookup and mix custom OEM colors, provide technical assistance, and utilize PBE sales tools to offer the highest level of service.

Responsibilities

• Develop strong relationships with PBE customers, both retail and professional
• Offer color matching expertise and paint product selection advice
• Identify OEM paint codes, enter formulas on the formula retrieval computer, and mix and tint paint according to manufacturer specifications
• Maintain the mixing room, scale(s), mixing machine(s), and paint counter, ensuring a clean and safe environment
• Manage PBE inventory, including checking in and putting up stock, completing monthly cycle counts, and adding new products and removing dead inventory
• Implement a weekly call schedule and call summary for review by the Store Manager, and submit monthly reports to the District Manager
• Coordinate and route Delivery Specialists to ensure efficient service
• Promote company customer service programs and assist in gathering information for labor claims or PBE warranties
• Keep up-to-date with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance
• Promote PBE sales tools to customers and assist in maximizing profits and staying competitive
• Provide friendly, courteous service to walk-in customers, assist with merchandise selection, and complete required FastTrack training modules
• Handle customer complaints and assist with completion of daily image maker and planogram updates
• Perform clerical tasks such as preparing returns, assisting with stock adjustments, and completing paperwork
• Provide superior service to professional PBE customers through teamwork with Territory Sales Managers

Requirements

• Strong communication skills, both verbal and written
• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service skills
• Ability to multitask and handle customers on the phone and in the store simultaneously

Qualifications

• Fluency in multiple languages (Spanish is highly desired)
• Desired automotive paint and body knowledge or experience
• Technical schooling

Skills

• Strong communication skills both verbal and written
• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service skills
• Ability to multitask and handle customers on the phone and in the store simultaneously

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions
• Total compensation package includes medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

Pay

Competitive wages and benefits package

Schedule

Full-time position