Paid Customer Experience Analyst Intern

About the role

Continental Properties is seeking a Summer 2027 Customer Experience Analyst Intern to join the team at its home office in Menomonee Falls, WI. The Customer Experience (CX) team monitors and improves the end‑to‑end resident and prospect experience across the national portfolio of apartment communities. In this role you will support the CX team’s research efforts, using resident feedback data to identify trends and inform improvements organization‑wide.

Responsibilities

• Analyze quantitative and qualitative customer data to identify trends and pain points.
• Translate findings into written, actionable recommendations.
• Create data visualizations/charts that illustrate key findings.
• Support ad hoc survey projects, including drafting survey questions, assisting with survey programming, producing topline results, and coordinating with the Data team to pull accurate data for distribution.
• Support customer research and resident panel activities, including drafting discussion guides, coordinating research logistics, and helping synthesize findings from research activities.
• Conduct secondary research on CX‑related topics and industry trends to support broader team initiatives.

Requirements

Must be currently enrolled in a bachelor’s or graduate degree program.

Education

• Rising junior, senior or graduate student pursuing a degree in a quantitative or research‑focused field (e.g., Statistics, Data Analytics, Psychology, Sociology, Economics, Political Science).

Experience

• Prior coursework or internship experience involving data analysis, quantitative research, or customer research required.

Required Skills

• Strong Excel skills, including experience with creating formulas, pivot tables, and organizing data from multiple sources.
• Strong writing skills for summarizing findings and recommendations