Customer Experience Intern

About the role

As a Summer Intern, you will support the Customer Experience function within the Residential Business. We are looking for a motivated and analytical Intern to support our team through customer journey analysis, experience optimization, and administrative tasks. This internship is an excellent opportunity to gain hands-on experience in a customer-centric business function and to learn how a high-growth company scales its customer success processes. During your 11-week program, you will have the opportunity to learn, contribute, and develop leadership skills through your project assignment, Leadership Dialogues, and Professional Development Workshops.

Responsibilities

• Customer Feedback Analysis and Reporting: Assist with collecting and analyzing customer data to track key performance indicators (KPIs), identify customer behavioral trends, and provide actionable insights.
• Experience Improvement: Support the Customer Experience team in identifying and implementing new touchpoints, processes, and workflows to increase efficiency, scalability, and overall customer satisfaction.
• Run-the-Business Operations: Learn through hands-on experiences by supporting Customer Experience teams with day-to-day operations and customer advocacy initiatives.
• Cross-Functional Collaboration: Work with various departments, including Sales, Product, Marketing, and Operations, to support strategic customer-centric projects and initiatives.

Requirements

• Major in Business, Marketing, Communications, Data Analytics, or a related field
• 3.0 GPA
• Preferably with a sophomore or junior standing pursuing an undergraduate degree
• Ability to participate from May 24, 2027 - August 6, 2027
• Ability to travel and visit plants or customer sites as needed (10% time)
• Strong interest in customer experience, client relations, and data analysis
• Proficiency with Google Suite
• Experience with a CRM platform like Salesforce or customer feedback tools is a plus

Skills

• Excellent communication skills, both written and verbal, with strong attention to detail.
• Curiosity, empathy, and strong problem-solving skills.
• Self-motivated and able to manage multiple projects in a dynamic, fast-paced environment.

Pay

Base hourly rate: $20.00. All GAF internship roles are paid at an hourly rate.

Schedule

Internship runs from May 24, 2027 to August 6, 2027 (11‑week program). Candidates are expected to work 40 hours per week.

Benefits

No benefits are provided for internship positions.