Paid Creative Ops Manager

Overview

The Marketing Strategy & Operations team at Whatnot is responsible for the operational layer behind the platform's paid creative engine. This includes workflows, reporting, tooling, automation, and vendor infrastructure that enables the production and shipment of performant paid creative at scale across multiple markets.

Responsibilities

• Define and audit creative performance frameworks and reporting mechanisms, including dashboards and review cadences.

• Audit existing creative ops infrastructure, including tagging, naming, asset libraries, brief templates, and vendor relationships, and build what’s missing.

• Own the creative ops stack, including Airtable / Sigma / Snowflake platforms, tagging automation, reporting pipelines, and final dashboards.

• Identify opportunities for automation and partner with Data and Engineering teams to ship these solutions.

• Drive cross-functional alignment, make tradeoffs visible, and escalate when necessary.

• Lead cross-functional operational initiatives end-to-end, from scope to execution and reporting.

• Solve net-new problems as paid scaling globally.

Requirements

• 4+ years of experience across consulting, creative operations, or strategy and operations at a high-growth consumer company.

• Direct paid creative ops experience is a plus, but operational and analytical judgment matter more than channel-specific reps.

• Strong analytical judgment, including comfort working with performance data directly and understanding key metrics like CAC, ROAS, LTV, PBP, incrementality, and creative fatigue.

• A track record of building or rebuilding a system that scaled, including tagging taxonomies, asset workflows, creative testing frameworks, automation pipelines, or reporting systems.

• Strong project management instincts, including experience running complex cross-functional initiatives across technical and business teams.

• Clear written communication, able to turn messy realities into actionable recommendations.

• Operational instincts at scale, including experience working in teams where spend, creative volume, or market complexity grew quickly.

• Bias toward speed and iteration, knowing when a scrappy system is good enough to ship and when something needs more rigor.

Qualifications

• Comfort with ambiguity, questioning existing approaches, and building replacements.

• Experience owning a budget or vendor relationship end-to-end.

• Use of Whatnot as a buyer or seller.

Benefits

• Generous holiday and time off policy.

• Health insurance options including medical, dental, vision.

• Work from home support, home office setup allowance.

• Monthly allowance for cell phone and internet.

• Care benefits, including wellness allowance and childcare allowance.

• Retirement matching and pension plans.

• Monthly allowance to dogfood the app.

• Parental leave, including 16 weeks of paid parental leave and one month gradual return to work.

Pay

$140K - $155K

Schedule

Remote/co-located team, with preference for LA & NYC hubs.