Manager, Creative Operations

About the role

CHANEL is seeking a highly motivated and strategic Manager to join our Creative Operations team in New York. Reporting to the Group Director of Creative Operations for F&B, you will lead the end-to-end execution of selected campaigns, ensuring flawless delivery and alignment with both global and local brand strategies.

Responsibilities

• Lead the planning, execution, and optimization of select campaigns, acting as the central point of coordination between creative, marketing, production and global.
• Serve as a thought leader, challenging briefs and processes where necessary to ensure alignment with CHANEL’s artistic vision, global guidelines, and business goals.
• Facilitate project briefings, ensure clear communication throughout each project lifecycle, and oversee multiple, concurrent projects with complex requirements.
• Manage extended timelines and cross-team collaboration for in-store animation and Point-of-Sale campaigns.
• Support artistic direction for locally created event and digital initiatives.
• Allocate resources and manage workloads within the team to maximize productivity and project outcomes.
• Develop and present year-over-year campaign analysis and reports, using insights to anticipate future needs and inform strategic planning.
• Partner with the Group Director on key PMO (Project Management Office) initiatives, implementing tools and processes to drive team performance.

Requirements

The ideal candidate will have 4-5 years of experience and a passion for Beauty, in-store activations, timelines, and process improvements.

Qualifications

• Proven experience (4 years) in creative operations, project management, or a related field—ideally within luxury, beauty, or agency environments.
• Strong leadership, communication, and relationship-building skills.
• Strategic thinking with the ability to anticipate needs, consult with team on how to solve problems, and adapt to evolving priorities.
• Exceptional organizational skills, attention to detail, and a proactive, solution-oriented approach.
• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Based in the NY/Tri-State Area; able to work onsite as needed.

Position Logistics

• Role based in New York City, requires minimum of 3 days in-person office presence in our Midtown Manhattan office.
• Minimum of 4 years in creative operations, project management, or a related field—ideally within luxury, beauty, or agency environments.
• Bachelor’s degree in Marketing, Communications, Business, or related field.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing: (2-week August Office Closure and a Wellbeing fund).
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Additional Information

• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
• Compensation: The anticipated base salary range for this position is $87,500 through $108,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.
• For more information, please navigate to the Fondation Chanel website here.