Creative Operations Manager

Job Responsibilities

• Own and continuously improve end-to-end creative intake, prioritization, planning, and delivery processes.
• Manage and optimize Monday.com workspaces, automations, dashboards, forms, dependencies, and reporting.
• Define and evolve SLAs, governance, review cycles, and scalable operational frameworks.
• Ensure projects move efficiently from intake through delivery while maintaining quality and realistic timelines.
• Partner with Creative leadership to identify bottlenecks and implement process improvements.
• Support capacity planning, resource allocation, workload balancing, and production forecasting across multiple creative disciplines.
• Track risks, dependencies, blockers, and delivery timelines for high-priority initiatives.
• Care for coordinating operational readiness for integrated campaigns, product launches, executive programs, and events.
• Manage external agencies, freelancers, and production vendors, including onboarding and operational coordination.
• Identify opportunities to streamline creative operations through AI and automation.
• Build and maintain workflows using AI-enabled tools to reduce repetitive work and increase team efficiency.
• Partner with creative teams to evaluate, pilot, and adopt new technologies that improve content production and operational scalability.
• Help establish best practices, documentation, and governance for responsible AI usage across creative workflows.
• Own the administration and optimization of creative operations platforms, with deep expertise in Monday.com.
• Maintain templates, automations, dashboards, documentation, asset libraries, and operational standards.
• Drive adoption of scalable self-service systems and standardized workflows.
• Continuously improve reporting, visibility, and operational health across the organization.
• Develop dashboards and executive reporting that provide visibility into project volume, throughput, SLA performance, resource utilization, and team capacity.
• Analyze operational trends and recommend improvements based on data.
• Measure the impact of automation, AI adoption, and process enhancements.

Requirements

• 5+ years of experience in Creative Operations, Marketing Operations, Program Management, Production Management, or similar roles.
• Advanced experience with Monday.com, including workflows, automations, dashboards, forms, and reporting.
• A strong understanding of creative production lifecycles across digital campaigns, video, web, events, and integrated marketing.
• Excellent organizational, communication, and stakeholder management skills.
• Proven ability to manage multiple high-priority initiatives in fast-moving environments.
• Experience building scalable operational processes and driving continuous improvement.
• Comfort working independently with minimal direction and navigating ambiguity.
• Experience implementing AI-powered workflows or automations within creative or marketing organizations.
• Hands-on familiarity with tools such as Figma, Frame.io, Canva, Adobe Creative Cloud, DAM platforms, and modern AI tools (for example, ChatGPT, Claude, Midjourney, Runway, Veo, or similar platforms).
• Experience supporting enterprise B2B marketing organizations and integrated campaign launches.
• Experience with vendor management, procurement processes, and budget tracking.
• Background in creative production, design operations, or agency operations.