PACS Coordinator

Essential Duties And Responsibilities

• Imaging Systems Oversight (PACS / RIS / EMR)
  • Provide day-to-day operational support for PACS, RIS, and EMR imaging workflows under the direction of workflow manager and leadership.
  • Maintain unread cases, addendum needs, system performance, interfaces, and data flow between modalities, RIS, PACS, and EMR to ensure accurate and timely availability of imaging studies and reports.
  • Maintain standardized workflows across all imaging locations to support consistency in order entry, duplicate charts, image management, and result distribution.
  • Ensure compliance with regulatory standards, data security policies, and patient confidentiality requirements.
• Workflow & Data Integrity Management
  • Oversee the lifecycle of imaging orders from entry in the EMR through scheduling in RIS to image acquisition, interpretation, and archiving in PACS.
  • Ensure accurate patient demographics, order details, and exam associations across all systems.
  • Troubleshoot and resolve issues related to order mismatches, duplicate records, interface errors, or missing images/reports.
  • Support complex workflows including multi-modality exams, merged studies, outside image imports, and STAT/urgent cases.
• System Maintenance & Optimization
  • Maintain every scheduled appointments account in RIS and PACS resolving duplicates, merging studies and resolving Radiologist dictation concerns.
  • Identify workflow inefficiencies or system issues and collaborate with IT, and leadership to implement improvements.
  • Aid in system upgrades, testing, and implementation of new imaging technologies, interfaces, or EMR enhancements while maintaining system documentation, downtime procedures, and data recovery processes.
• Training & User Support
  • Provide training and ongoing support to all radiology staff (including new/onboarding), technologists, providers, and front-end users on RIS, PACS, and EMR imaging workflows.
• Communication & Coordination
  • Cook with Radiology, IT, Clinical Teams, Scheduling, and vendors to support imaging operations and resolve system-related issues.
  • Support urgent and high-priority imaging needs by ensuring rapid coordination across RIS, PACS, and EMR systems.
• Quality & Compliance
  • Ensure compliance with organizational policies, regulatory requirements, and documentation standards.
  • Monitor scheduling accuracy and assist with process improvement initiatives.

Qualifications

• Minimum Required Education: High School Diploma or GED required
• Required Experience: Five years of imaging experience is required. Three years’ PACS or RIS superuser experience in Imaging required.
• Certificates, Licenses, Registrations: PACS/EMR certification is preferred.

Physical Demands & Work Environment

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.