PACs Administer

About the role

Supports the business in identifying and implementing optimal technical solutions that integrate seamlessly with existing systems.

Responsibilities

• Supports the business in identifying optimal technical solutions for issues and processes, ensuring seamless integration with other business and technology systems.
• Prepares business work plans to support analysis and the testing of system upgrades, modifications, and enhancements.
• Manages vendor relationships to meet expected service levels.
• Facilitates meetings or presents to small collaborative groups.
• Manages small projects.
• Provides support for configuring, implementing, and maintaining technical requirements across development, staging, and production environments.
• Evaluates work processes, assesses the feasibility of small to medium project requests, and resolves operational issues.
• Develops clear, concise specifications and accompanying documentation as assigned or as needed.
• Plans, develops, and executes comprehensive test scenarios to ensure thorough validation.
• Assists in developing technology standards.
• Assists in estimating resources required for task completion.
• Completes assigned tasks by the due date or documents any variances.

Requirements

• High School Diploma/GED.
• 1 year of application, implementation, and support experience and 5 years of progressive experience in Information Services or a combination of Information Services and direct Health Care experience or large-scale implementation/upgrades.
• Comprehensive test plan development experience.

Preferred Qualifications

• Bachelor’s Degree in Computer Science or Healthcare.
• 3 years of direct applications build on current software version.
• 10 years of progressive experience in Information Services or a combination of Information Services and direct Health Care experience.
• Information Technology Experience and/or Healthcare Operations Experience.
• Implementation/Upgrade Support.
• Applications Planning, Development, and Implementation.
• Technical Collaboration.
• Strong oral and written communication skills.
• Triaging On-call/DR/BC.
• General technical knowledge to perform key Client Server administration and networking functions.
• Project resource and budget management.

Physical Demands

• Lift and carry 25 lbs.
• Frequent sitting/standing.
• Frequent keyboard use.
• Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting, and performing CPR.

Pay

Salary Range: $66,408.51 to $94,632.61 annually. The actual hiring rate will be determined based on candidate experience, skills, and qualifications. This position is not eligible for an annual incentive.

Schedule

Workday Day (United States of America)

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including:

• Medical (including prescription), supplemental insurance, dental, and vision.
• Life and AD&D insurance.
• Short- and long-term disability.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance, as well as access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Voluntary benefits, providing access to group rates on insurance and discounts.

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.