Packaging Service Technician II

About the role

Shippers Supply is a growing packaging solutions company founded in 1928. Our company culture emphasizes teamwork, fun, professionalism, and an entrepreneurial spirit, providing opportunities for you to make a meaningful impact.

Responsibilities

• Travel to customer locations to provide coordinated installations and efficiently troubleshoot, diagnose, and repair across a broad range of mechanical and electromechanical packaging equipment, including specialized components like pneumatics, sensors, drives, and controls.
• Isolate equipment malfunctions and take corrective action to meet the daily service repair needs of the customer.
• Provide timely and accurate phone support and troubleshooting to customers and internal departments.
• Research and answer complex customer questions about product features and recommend appropriate resolutions and/or upgrades.
• Research and recommend parts to be ordered.
• Log service requests and document work on a timely basis to ensure proper resolution of requests, proper billing, and communication with relevant parties.
• Aid in providing demonstrations of equipment and systems.
• Pass along potential customer sales leads to internal departments.
• Aid in completing in-house service repairs.
• May perform some internal preventative maintenance and support as needed.
• Continually seek ways to improve processes and systems to make them more efficient and effective.
• Comply with all company policies and procedures.
• Work safely at all times and provide a safe work environment for all employees.
• Perform other duties as assigned.

Requirements

• Associates or Advanced Degree in a field related to mechanical, electronic, or computer technology preferred.
• 5+ years of strong demonstrated experience diagnosing and repairing mechanical, electromechanical, or technical equipment; packaging automation industry preferred.
• 3+ years of experience in customer-facing roles.
• Must obtain certifications on applicable machines on a timely basis as requested.
• Advanced Mechanical problem-solving skills, with some electrical and basic PLC trouble-shooting skills.
• Strong ability to organize and prioritize work efficiently.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong interpersonal skills including ability to effectively communicate, build rapport, and interface effectively with individuals from diverse backgrounds.
• Works effectively under pressure and inspires customer confidence during equipment downtime and urgent service situations.
• Valid Driver’s license, reliable transportation, and ability to travel to customer locations; may involve some out of state and overnight travel.

Qualifications

• Knowledge of packaging automation industry preferred.
• Ability to lift up to 50 pounds and occasionally lift 5-40 pounds.
• Physical requirements include ability to walk on uneven terrain, quickly exit unsafe areas, visually assess objects, audibly recognize various warning sounds, climb ladder steps, bend, stoop, and crouch, sit, and stand for extended periods.
• Frequent driving during the workday.
• Sometimes requires overnight travel.

Skills

• Effective communicator in training and presentations on technical subjects; 2-3 years’ experience in this area is preferred.
• Strong ability to organize and prioritize work efficiently.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong interpersonal skills including ability to effectively communicate, build rapport, and interface effectively with individuals from diverse backgrounds.
• Works effectively under pressure and inspires customer confidence during equipment downtime and urgent service situations.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, a healthy savings account (HSA), a 401(k) with company match, paid time off (PTO), Volunteer Time Off (VTO), company-paid life insurance and Long-Term Disability (LTD), and other wellness programs.