Package Operations Manager

Position Type

Full-Time

Location

Washington, DC

Company

Please Assist Me

Compensation

65k Yearly

About the Role

Looking for an exciting and engaging leadership opportunity with a fast-growing company. Want the chance to build teams, improve operations, and grow your career in a dynamic service environment.

Responsibilities

• Oversee all package room operations within luxury residential buildings
• Ensure accurate package intake, logging, organization, and delivery processes
• Maintain package room cleanliness, organization, and efficiency standards
• Monitor package volume trends and operational workflows to improve service levels
• Resolve resident package concerns and escalations professionally and efficiently
• Avoid compliance with building policies, safety procedures, and service standards
• Directly manage Package Assistant Managers and Package Assistants
• Create and manage employee schedules while ensuring proper staffing coverage
• Recruit, onboard, train, coach, and develop team members
• Conduct performance evaluations and provide ongoing feedback and support
• Foster a positive, accountable, and team-oriented work environment
• Assist with disciplinary action and conflict resolution when necessary
• Support operational management of resident services including housekeeping, chores, and lifestyle support services
• Coordinate service execution to ensure quality, timeliness, and resident satisfaction
• Partner with operations staff to maintain high service standards across all resident-facing services
• Respond to resident requests, concerns, and service recovery situations with professionalism and urgency
• Develop and improve operational procedures and workflows
• Track operational metrics, staffing performance, and resident satisfaction
• Collaborate with leadership to improve efficiency, quality, and scalability
• Maintain inventory and operational supplies as needed
• Ensure all team members uphold company standards of professionalism and customer service

Qualifications

• Strong leadership and team management experience
• Exceptional organizational and multitasking skills
• Excellent communication and customer service abilities
• Ability to thrive in a fast-paced environment
• Experience managing operations in hospitality, residential services, logistics, housekeeping, or property management preferred
• Detail-oriented with strong problem-solving skills
• Comfortable using operational systems and technology platforms
• Flexible schedule availability, including occasional weekends or evenings if needed

Skills

• Leadership and team management
• Organizational and multitasking skills
• Communication and customer service
• Problem-solving
• Operational systems and technology platforms

Benefits

Medical, Dental, Vision, Life Insurance, PTO, FSA