Operations Program Manager

About the role

Join a high-visibility program management team focused on partner onboarding and content operations for a fast-growing streaming content platform. This role is ideal for someone who enjoys bringing structure to complex cross-functional work, improving operational workflows, and helping partners launch successfully across international markets.

Responsibilities

• Lead end-to-end partner onboarding efforts, stepping in to resolve non-standard situations and escalations as needed
• Serve as a primary operational point of contact for partner issues related to content pipelines, metadata, feeds, and payment workflows
• Participate in external partner meetings to explain technical integration requirements and self-service tooling capabilities
• Partner with business, product, and engineering teams to keep onboarding projects moving and remove blockers
• Track engineering issues on behalf of partners, provide clear context, and help drive resolution timelines
• Identify recurring partner pain points and translate them into actionable tool or process improvement ideas
• Build and maintain reporting mechanisms for onboarding progress, partner health, and trend analysis
• Support international expansion readiness, including localization, rights verification, payment setup, and quality checks
• Facilitate regular partner check-ins and coordinate follow-up actions through to completion
• Prepare clear status updates and written summaries for leadership on risks, progress, and operational priorities

Skills

• 5+ years of experience in program management, project management, or a related operations role
• Experience managing cross-functional work with both technical and non-technical stakeholders
• Background in content operations, partner onboarding, or platform enablement at scale
• Strong written and verbal communication skills with the ability to present information clearly
• Ability to organize priorities, manage multiple projects, and follow through on details
• Comfort working in a fast-moving environment where processes may need to be built or improved
• Ability to translate operational issues into practical next steps for internal teams and partners

Preferred Skills

• Experience with content delivery pipelines, feed management, or streaming media operations
• Familiarity with international partner coordination across multiple time zones and regions
• Exposure to self-service tools, product feedback loops, or operational tooling improvements
• Experience building tracking, reporting, or workflow mechanisms from the ground up
• Ability to collaborate effectively across business, product, and engineering functions
• Strong analytical mindset and a proactive approach to resolving issues before they escalate