Operations Program Manager

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through deep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

About the role

The Operations Program Manager at Hyve Solutions will drive efficiency and effectiveness within our sales organization by managing critical sales programs, processes, and initiatives. This role is pivotal in optimizing our sales funnel, improving data integrity, and enabling our sales teams to achieve their targets.

Responsibilities

• Partner cross-functionally with Customer, Manufacturing (MFG), and Supply Chain teams to establish Clear-to-Build (CTB) dates and develop accurate Shipping Commit Schedules based on factory capacity and material availability.
• Leverage hands-on MFG experience to ensure commitments are realistic, executable, and aligned with production constraints.
• Execute to the committed ship schedules, including regularly going into the factory floor for troubleshooting, problem-solving, and escalations to cross-functional team leaders.
• Run efficient meetings to resolve processes and issues in a timely manner.
• Work with customer and Hyve Traffic Team to ensure shipments are properly scheduled and booked.
• Monitor and ensure that Customer SLA requirements are met, such as PO to RTS (Ready to Ship) cycle times, identify any Causes of Delays (CoD), and ensure that any Root Causes and Corrective Actions (RCCA) are properly tracked and implemented cross-functionally at Hyve or with the Customer.
• Track Customer re-work and change order requests and ensure cost coverage before MCOs are generated.
• Track Customer sustaining requests such as Sustaining RDT, ACC/ACP qual, etc., and ensure cost coverage before WOs are generated.
• Function as the main POC between internal teams and the customer, and cross-functionally internally.

Requirements

• Operations experience, preferably manufacturing.
• High volume reporting and data analysis experience.
• Bachelor’s Degree plus a minimum of 3 years related industry/job experience OR Associate’s plus 5 years OR equivalent certifications.
• Server/rack product knowledge preferred.
• Excellent business communication skills (both verbal and written) with the ability to communicate effectively over the phone and in person.
• Proven self-starter and fast learner with established computer skills.
• Analytical skills with a proven background working on diverse and complex problems where analysis of data requires evaluation of identifiable factors.
• Self-directed with a proactive approach to problem-solving.
• Proficient knowledge of Windows Operating Systems, advanced Excel skills.

Benefits

• Every day is Casual Day.
• Company Discounts.
• Community Involvement Opportunities.
• Profit Sharing.
• Medical, Dental & Vision Insurance.
• 401k with match.
• FSA & HSA.
• Paid Vacation, Holiday & Sick Days.
• Employee Stock Purchase Plan.
• Tuition Reimbursement.
• Live Well Work Well Program.
• Mental Health Care.
• Perks at Work.
• LEAP Program.
• MyFlexPay.