Operations Program Manager

Role Overview

We are seeking a Program Manager to own partner onboarding and operations for a large-scale streaming service. This role involves managing onboarding projects with cross-functional teams, including Business Development, Product, and Engineering. The position serves as the operational point of contact for partners and will translate partner feedback into actionable tooling requirements to ensure a seamless launch and post-launch experience.

Key Responsibilities

• Manage end-to-end partner onboarding projects, stepping in for non-standard situations or escalations.
• Serve as the first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues.
• Join external partner calls to explain technical integration requirements and platform capabilities.
• Interface with business development teams and partners across international marketplaces to ensure onboarding processes scale.
• Define and propose tooling feature requirements based on observed patterns in partner issues and feedback.
• Track engineering tickets on behalf of partners, provide clear context to development teams, and drive resolution timelines.
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership.
• Drive international expansion readiness, including per-region payment setup, metadata localization, rights verification, and quality assurance.
• Identify and implement process improvements to reduce partner time-to-live and decrease recurring issues.
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolutions.
• Communicate program status, risks, and trade-offs to senior leadership through written narratives.

A Day in the Life

A typical day involves reviewing open partner tickets, assessing onboarding milestones, and preparing for partner calls to guide them through technical setup. You will collaborate with engineering teams to escalate and resolve technical bugs. The day also includes aligning with international counterparts on partner timelines and drafting feature proposals based on identified partner needs. You will conclude by updating tracking systems and summarizing progress for leadership.

Required Qualifications

• 5+ years of program or project management experience, including managing cross-functional projects with technical and non-technical stakeholders.
• Experience with content operations, partner onboarding, or platform enablement at scale.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with content delivery pipelines, feed management, or streaming media operations.
• Experience working with international partners across multiple time zones and locales.
• Familiarity with self-service tooling platforms and product feedback loops.
• Comfort operating across Business Development, Product, and Engineering in a fast-moving environment.
• A track record of building operational mechanisms from scratch.

Benefits

• Supplemental benefits including medical, dental, vision, life, disability, and other insurance plans.
• Employee stock purchase program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks through associations including CompTIA and IIBA.
• Dedicated customer service team for Consultants to address benefits and resource questions.
• Certified Career Coach.

Location: Seattle, Washington (Onsite)