P2 Application Support Engineer

Hybrid role based in Southwest Austin, TX: on-site Monday through Thursday and remote on Fridays.

About the role

Join a second-level support team responsible for the stability, reliability, and performance of a financial-technology platform that serves thousands of advisors. The role investigates, troubleshoots, and resolves complex incidents escalated from Level 1, collaborates with software engineering and SRE teams for code-level or infrastructure interventions, and operates within an agile, DevOps-oriented culture. Due to client requirements, applicants must be willing and able to work on a W2 basis.

Responsibilities

• Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.
• Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks.
• Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes.
• Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs.
• Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks.
• Document troubleshooting steps, solutions, and runbooks to build team knowledge.
• Participate in Agile ceremonies and contribute to reliability and stability improvements.
• Identify recurring issues and recommend process or application enhancements.
• Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation.
• Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers.
• Work with limited oversight and participate in periodic off-hours or on-call rotation.
• Champion a culture of collaboration, accountability, and service excellence.

Requirements

• Experience in application or technical support (L2 or similar).
• Ability to troubleshoot distributed .NET or JavaScript/TypeScript applications in Azure.
• Proficiency analyzing logs and metrics with Azure Monitor and Kusto/KQL.
• Strong SQL skills and familiarity with MS SQL Server and NoSQL such as Cosmos DB.
• Understanding of web architectures and RESTful APIs.
• Experience with Azure services including App Service, Functions, Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory.
• Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions.
• Effective communication and ability to translate technical findings for non-technical stakeholders.
• Ability to work independently and as part of a team with strong time management.
• Customer service orientation with focus on resolution and satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field, or equivalent practical experience.
• Typically 2–5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment.
• Demonstrated success resolving production issues in cloud or hybrid architectures, preferably Azure.
• Experience supporting .NET, C#, or React/TypeScript solutions is desired.
• Desired certifications: Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer Associate, ITIL Foundation, Agile or Scrum.

Desired Skills

• Experience with Scrum or Kanban.
• Basic scripting in PowerShell or Bash.
• Exposure to C#/.NET and React/TypeScript.
• Networking fundamentals.
• OAuth/OIDC SSO.
• ITIL.
• Financial services or fintech experience.
• Cosmos DB.

Benefits

• Medical, Dental, and Vision benefits.
• 401k with company matching.
• Life insurance.

Pay

$40.00 to $50.00/hour (W2).