P/T Retail Store Associate - Albertville Premium, 6145, Albertville, MN

Purpose

Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values.

Key Accountabilities

• Aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.
• Complies with store policies and procedures to maintain a safe shopping and working environment.
• Collaborates productively and respectfully with team members to meet or exceed store goals.
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
• Makes themselves available to support other team members when needed
• Makes customers happy and boosts sales and Brand experience by using appropriate elements of the adidas customer service model.
• Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
• Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s).
• Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.
• Minimize loss by actively maintaining sales floor awareness while serving customers.
• Completes sales transactions quickly and accurately while adhering to cash protection procedures.
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.
• May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.
• Sets up the product offer in the store so that it is available to customers by assisting with deliveries and replenishing the sales floor.
• Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Sets up an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity.

Knowledge, Capabilities And Experience

• Knowledge of customer service principles and processes.
• Ability to learn and adapt quickly in a fast-paced environment.
• Ability to understand and carry out oral and/or written instructions and request clarification if needed.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships team members.
• Well developed ability to speak, read, comprehend, and write English.
• Must have or be pursuing a high school diploma or general education degree (GED).
• Three to six month’s experiences working in a retail environment.
• Basic numeracy, literacy, and verbal communication skills.
• Must be 16 years of age or older.

Qualifications

• Must have or be pursuing a high school diploma or general education degree (GED).
• Three to six month’s experiences working in a retail environment.
• Basic numeracy, literacy, and verbal communication skills.
• Must be 16 years of age or older.