P/T Outpatient Receptionist, Bilingual (English / Spanish) - SUD Treatment

About the Role

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.

We opened a new facility in Lincoln Heights in 2025 and are still hiring for all roles. The Part-Time Outpatient Receptionist, Bilingual (English / Spanish) is primarily responsible for answering incoming calls, greeting visitors and guests, accepting deliveries, and other clerical duties in the Outpatient facility, as needed.

Responsibilities

• Perform urinalysis testing
• Generate documentation and reports regarding drug testing
• Answer and route phone calls to appropriate staff
• Screen all visitors for clearance into the facility
• Maintain guest sign in book
• Create forms / documents, as needed, using basic computer skills
• Maintain lobby in neat and professional manner
• Assemble new client charts and maintain files of closed charts
• Adhere to laws regarding client confidentiality
• Maintain supply inventory and coordinate office supply orders
• Serve as liaison to outside vendors
• Maintain storage of client files
• Pick up, sort and distribute mail
• Attend weekly staff meetings in order to provide input regarding clients and facility
• Interface with clinical staff in a professional manner

Qualifications

• High school diploma or equivalent
• Must be registered and/or certified with one of the state-approved addiction counselor certification entities (e.g., CADTP, CAADE, or CCAPP)
• At least one year of qualifying job experience
• Must be Bilingual (English / Spanish)
• Must have excellent oral and written communication skills
• Must possess basic computer skills (email, MSWord)
• Must have excellent time management skills
• Must be knowledgeable in identifying patterns common to client population
• Must be willing and able to work flexible schedules when required

Working Conditions

• Occasional ascending and descending of stairs
• Frequent sitting for prolonged periods
• Occasional crouching below the waist and / or above the shoulders

Pay

$23 - $24 / Hour

Schedule

Tuesday through Friday from 9am - 12pm; Saturday from 8am - 4:30pm