P&C Liability Bodily Injury Adjuster - Norfolk, VA

About the role

Join our team of professionals in Norfolk, VA as a Bodily Injury Adjuster. You'll handle third party General Liability, Auto Liability, Errors and Omissions, and Law Enforcement claims involving bodily injury, personal injury, or wrongdoing. This role is full-time and home-based, requiring some travel.

Responsibilities

• Daily review of workflow and claim system reminders with follow up and significant progress towards completion of any task set as a reminder, or received in workflow within 72 hours
• Review of new claims assignments within 24 hours of assignment/Completion of the Plan of Action
• Contact with the insured/claimant within 24 hours of assignment
• Assign appraisers or coordinate the receipt of estimates of damage according to client guidelines or approval
• Determine if estimates or appraisals are appropriate based upon reported damages and other evidence
• Gather evidence of damages
• Interview or obtain recorded statements from the claimant, the Insured and any witnesses
• Request payment authorization according to client guidelines and Davies Claims North America policy and procedures
• Avoid any claim denial
• Obtain internal investigation reports from the insured (client) when permitted by the client
• Professional and timely communication with the client
• Determine degree of attorney involvement, if any
• Always act with the utmost good faith in handling of the claim from beginning to closure
• Set reminders within the claim system for necessary follow up in an appropriate time frame
• Accurately record any communication, or activity relevant to the claim; in the claim system notes
• Follow procedures to image documents sent to you that are relevant to the claim file (including e-mail)
• Meet the requirements of Continuing Education as required for licensure as an adjuster
• Report to the Excess carrier on any claim that meets the requirements to do so (including status reports)
• Immediately notify your supervisor and the client of any Summons and Complaint received, identify assigned defense counsel, communicate and cooperate with defense counsel
• Obtain status reports from defense counsel at 90-day intervals
• Respond to Reservation of Rights letters from Excess Carrier if necessary
• Develop working knowledge of No Fault/PIP law
• Enter necessary information into the claim system to ensure mandatory reporting to Medicare
• Check for the claimant’s compliance with F.S. 768.28 Sovereign Immunity
• Recommend/assign field adjuster as necessary
• Review field adjuster reports for thoroughness and accuracy

Requirements

College degree or equivalent experience
Possession of Adjuster license
Maintain CEU credits for Adjuster license
Excellent knowledge of Tort Law, bad faith procedures and case law, as well as principles of liability and medical terminology
Previous experience with settling bodily injury claims
Proficiency with Microsoft Office Suite
Proactive, independent, dependable, and takes initiative with consistent follow through
Superb written and verbal communication skills conducted in a timely manner with diverse audiences
Superior time management skills with capability of working with and meeting deadlines
Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced work environment
High level attention to detail with ability to utilize decision making and problem-solving skills
Capable of working collaboratively and independently with minimal supervision

Skills

• Discretion with sensitive and confidential information

Benefits

Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage
• Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Equal Employment Opportunity & Legal Notices

We are committed to supporting the well-being and future of our qualifying employees. Our benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage
• Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Background Check & Fair Chance Compliance: Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair-chance hiring requirements.