Oxford Suites Pendleton - Maintenance Technician

About the role

The Maintenance Technician position at Oxford Collection of Hotels is a vital role within the hotel's operations. This position is responsible for performing a variety of tasks related to the maintenance, troubleshooting, and repair of the hotel’s physical plant and equipment. The role ensures that all systems and equipment function efficiently and that the property remains in optimal condition, meeting safety, sanitation, and cleanliness standards.

Responsibilities

• Safety & Preventative Maintenance (50%): Conduct routine preventive maintenance for guest rooms, public areas, hotel equipment, and carpet care as scheduled under the direction of the Supervisor or Maintenance Manager.
• Assist with tasks such as flipping mattresses, moving furniture, replacing ceiling tiles, light bulbs, patching vinyl, and other basic repairs to maintain the hotel and keep the product quality standard.
• Refurbish furniture and fixtures within guest rooms, such as cabinets, tables, chairs, doors, windows, and counters. Paint and finish furniture and fixtures as needed.
• Provide general grounds keeping services such as trash removal, pool and spa maintenance, grounds upkeep, kitchen equipment cleaning, and security rounds.
• Maintain organized work areas and equipment in alignment with sanitation and cleanliness standards while ensuring equipment operating logs are up to date.
• Knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
• Maintenance Repairs (30%): Assist in maintaining and repairing the exterior and interior of the property using hand tools; painting or repairing windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures.
• Troubleshoot and perform maintenance on hotel systems and equipment including plumbing systems and fixtures such as pipelines, toilets, sinks, kitchen, and laundry equipment.
• Troubleshoot and repair electrical systems, including air conditioning controls, television sets, and lighting systems, or make minor replacements as needed.
• Service the hotel’s pool, including adjusting chemicals, cleaning filters, and maintaining record logs.
• Maintain the building exterior and "curb appeal" (e.g., snow removal, lawn care, painting, and gardening).
• Stay in touch with the Front Desk, bistro, and housekeeping departments regarding guest needs that arise during the shift.
• Aid property leadership in meeting and exceeding all company benchmarks for preventative maintenance, response time, customer satisfaction, etc.

Guest Relations

• Engage with guests in a friendly, customer-focused manner, providing a high level of service to ensure their needs are met and expectations exceeded.
• Address guest concerns promptly and professionally, assisting with issue resolution when needed.
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.

Core Skills and Values

• Company Character: Supports company vision and values.
• Customer Service: Understands and meets the needs of customers.
• Mechanical Skills: Understands and is competent operating hand, and power equipment. Understands safety aspects.
• Physical Skills: Capable of performing laborious work in varied conditions.
• Problem Solving: Sees and is able to define problems and find causes.
• Professional Appearance: Maintains high standards of personal appearance and grooming.
• Team Orientation: Works cooperatively with others, establishes rapport, and assists others.

Qualifications

• High School Diploma or GED preferred.
• 1+ years of general maintenance experience preferred.
• Experience and knowledge of plumbing, refrigeration, carpentry, electrical and other guest room repairs preferred.
• Valid Drivers License Required.
• Proof of eligibility to work in the United States.
• Reliable transportation to and from work.
• Ability to work a flexible schedule including evening, weekends and holidays.
• Reliable and consistent attendance.
• Physical Requirements: Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently. Must be able to bend, squat, crawl, kneel, push, pull, climb and walk on uneven surfaces on a frequent basis. Must be able to walk, climb ladders and work outside in a variety of weather conditions (rain, wind, snow, heat). Must be able to climb stairs both inside and outside and frequently lift 50 lbs. and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects.

Benefits

• Competitive pay and performance-based incentives.
• Medical, dental, and vision coverage for peace of mind.
• 401(k) with profit sharing to invest in your future.
• Generous paid time off so you can recharge.
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities.