Oxford Suites Pendleton - Guest Experience Representative

About the role

The Front Desk Agent plays a crucial role in providing exceptional guest services and fostering a welcoming environment at Oxford Collection of hotels. This position focuses on delivering the Oxford Hospitality Fundamentals and ensuring every guest's experience is memorable.

Responsibilities

• Provide superior guest services including check-in/check-out, processing payments, and assisting with special requests.
• Communicate guest information to relevant departments and handle cash and credit card transactions accurately.
• Resolve guest issues using the Oxford Guest Recovery method and maintain confidentiality of guest information.
• Generate and print daily and weekly reports, resolve system discrepancies, and assist with administrative tasks.
• May be trained for Night Audit coverage and perform other hotel-related duties as assigned.

Requirements

• Proof of eligibility to work in the United States.
• Reliable transportation to and from work.
• Able to work a flexible schedule including evenings, weekends, and holidays.
• Must be able to stand on feet throughout the day, perform simple grasping, fine manipulation, and repetitive hand and arm movements, and lift up to 50 lbs.

Qualifications

• High School Diploma or GED preferred.
• Prior experience in customer service or hospitality is beneficial but not required.
• Familiarity with basic computer applications such as Microsoft Office is advantageous.
• Any previous experience in a front desk, reception, or related role is a plus but not mandatory.

Skills

• Adaptability/Flexibility
• Customer Focus
• Detail Orientation
• Interpersonal Communication
• Stress Management
• Team Orientation

Benefits

• Competitive pay and performance-based incentives.
• Medical, dental, and vision coverage.
• 401(k) with profit sharing.
• Generous paid time off.
• Exclusive discounts at Oxford Collection of hotels.
• Ongoing training, leadership development, and career growth opportunities.

Schedule

This position requires flexibility to work evenings, weekends, and holidays.